全职 Customer Service Operations Representative 工作, 薪水, Keysight Technologies 公司招聘中 - Ricebowl

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

• Provide customer service and own activities related to quote to cash process (quotes, orders, invoicing) which include order entry and scrubbing, manage all order processing from the system/ transaction perspectives.
• Send customer order acknowledgements and updates.
• Follow policies and procedures to accomplish quote generation and call logging within Service Level Agreement.
• Effectively manage service order review and closure.
• Trigger customer billings timely and in accordance with defined policy and terms including e-invoicing and portal.
• Thoroughly perform error correction to clear stuck orders.
• File related quote and order documentation adhering to document retention guidelines.
• Point of contact for Service Delivery/FC/Field and other internal contacts for information, updates and to resolve issues.
• Foster a good working relationship and communicate timely with cross functional partners, demonstrating ownership of required actions.
• Use F9 templates to communicate with external customer. If voice interaction/customized communication with the customer is needed, engage
• Apply knowledge gained and select the appropriate methods and processes to work on each assignment which are broad and complex in nature.
• Consult with internal resources as needed to support customer inquiries. Proactively resolve customer issues/ internal escalations.
• Understand key processes in SOM areas; contribute to Continuous Improvement (CI) executions and improvement suggestions in regards to streamlining processes or improving productivity/ customer experience.
• Consistent delivery of quality services with the upmost integrity is expected.
  
  

Qualifications

• Communication skill (written) in customer language and English.
• Capability to handle multiple tasks and responsibilities.
• Ability to work in a stressful environment
• Usage of standard approaches to moderately complex problem resolution
• Escalation management skills
• Solid Internal knowledge of Keysight
• Good Knowledge of Keysight organization, processes and deliverables.
• Solid knowledge of Keysight products, solution and Market
• Solid System Application knowledge
• Basic IT/ technology knowledge
• Bachelor Degree or University Degree of equivalent. plus a minimum of 2 years relevant
  
  

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***