Job Description
- Manage daily IT support operations, including PC, infrastructure, telecom, and Industry 4.0.
- Supervise and guide the local IT support team.
- Set priorities and coordinate team activities.
- Identify and resolve technical and operational issues.
- Develop and improve the Manufacturing Plant IT strategy.
- Provide first-line IT support when required.
- Lead and participate in Manufacturing Digitalization projects.
- Plan and implement team training and cross-skilling.
- Improve IT service quality, productivity, and processes.
- Maintain high customer satisfaction and effective communication.
- Manage IT budgets and ensure cost-effectiveness.
- Work closely with HQ/Global IT teams and implement global IT standards.
- Ensure IT systems, data, and information security are maintained.
- Conduct regular security audits and ensure proper documentation.
Requirements
- Bachelor’s Degree in a relevant field or equivalent qualification.
- Minimum 8 years of relevant experience, including 3 years in a managerial position.
- ITIL background.
- Experience in an international manufacturing environment.
- Strong problem-solving and continuous improvement mindset.
- Strong written and verbal communication skills in English.
- Good influencing and persuasion skills.
- Ability to make timely decisions in complex situations.
- Willingness and ability to travel when required.
- Good tact and diplomacy when handling sensitive matters.
Work Conditions
- Professional office environment.
- PPE must be worn when working on the manufacturing floor.
- Travel to manufacturing facilities/customer locations when required.
- Proper training is required when operating relevant equipment.
Pay: RM6,000.00 - RM7,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Professional development
Ability to commute/relocate:
- Pekan: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
Willingness to travel:
Work Location: In person