全职 APPLICATION SUPPORT 工作, 薪水 up to MYR 3,000, MhNexus Federal Territory 公司招聘中 - Ricebowl

Job Overview

Application Support is responsible for providing application and system support to ensure the smooth operation of business applications and services. The role involves assisting users, troubleshooting system issues, supporting operational activities, maintaining system documentation, and ensuring timely resolution of incidents while delivering quality customer service.

Main Duties & Responsibilities

Application & System Support

• Participate in requirements gathering, system enhancements, and daily operations of new and existing application systems.
• Provide first-level and second-level application support to users.
• Investigate, diagnose, and resolve system faults, errors, and performance issues.
• Escalate unresolved issues to relevant internal teams for further investigation and resolution.

User Support & Training

• Provide system support, guidance, and training to end-users.
• Assist users in understanding system functionality and resolving usage issues.
• Deliver quality, accurate, and timely system support to clients and internal users.

Operational Support

• Monitor system operations to ensure stability and availability.
• Support daily operational activities related to application systems.
• Assist in system testing, User Acceptance Testing (UAT), and post-implementation support when required.
• Perform any other tasks or responsibilities assigned by the Operation Manager.

Reporting & Documentation

• Maintain proper documentation for system issues, resolutions, procedures, and user guides.
• Prepare basic reports related to system performance, incidents, or data accuracy when required.

Other Responsibilities and Duties

· Acting as the first point of contact for users at site for any system or technical issues.

· Investigating software or equipment failures before escalating to the technical team.

· Logging, tracking, and following up on reported issues until resolution.

· Escalating and reporting unresolved or critical issues to Central Support or relevant technical teams.

· Conducting monthly SLA meetings for each assigned hospital and preparing related reports.

· Assisting users with system usage, guidance, and basic troubleshooting.

· Coordinating with internal teams to ensure smooth system operations and issue resolution.

· Supporting system deployment, configuration, and maintenance activities at site.

· Preparing and maintaining project documentation, reports, and records.

· Ensuring proper communication between users and internal teams.

· Monitoring system performance and reporting any abnormalities.

· Maintaining good relationships with clients and ensuring user satisfaction.

· Performing any ad hoc tasks assigned by superior from time to time.

Other requirement

· Promote and adhere to the Company’s Vision and Values.

· Maintain high commitment to quality, positive attitude, accountability, and enthusiasm at all times.

Skills and Experience

Academic Qualifications

Diploma or bachelor’s degree in Information Technology/Computer Science or any related field.

Experience

· Fresh graduates are encouraged to apply.

· Minimum 0–2 years of experience in technical support, IT support, or related roles is an added advantage.

· Experience in onsite or customer-facing roles is an added advantage.

· Experience supporting healthcare or government systems is an added advantage.

Skills

· Basic technical troubleshooting skills (software and hardware).

· Good communication and interpersonal skills.

· Ability to interact professionally with users and stakeholders.

· Basic understanding of IT systems and applications.

· Ability to manage multiple tasks and prioritize issues.

· Strong sense of responsibility and accountability.

· Willingness to travel or be based at client site.

Positive attitude, proactive mindset, and team player.

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person