- Alexandra Road Alexandra Southwest (Singapore) Singapore
全职 Executive, Trust - Safety 工作, 薪水, GETGO TECHNOLOGIES PTE. LTD. Southwest (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
This is a key role driving accurate billing and recovery outcomes while upholding the integrity of our community. You will manage end-to-end case handling, including liability assessment, investigations, and enforcement, to ensure fair outcomes and a safe, trusted platform for all users.
Responsibilities
Lead end-to-end quoting, liability assessment, mutual settlement, billing, and collections for damage, accident, and compliance-related cases, including validating charges, negotiating payment arrangements, and partnering with Finance to ensure timely and accurate recovery.
Manage end-to-end investigations into user-reported damages, accidents, and policy breaches, ensuring outcomes are evidence-based, consistent, and fair.
Review evidence from Fleet Ops and CX teams to identify violations and recommend appropriate enforcement actions in line with company policies.
Collaborate with and guide Level 1 investigation agents, performing quality checks to ensure all investigations are dependable, comprehensive, and well-documented.
Handle complex user disputes with a balanced approach to customer experience and business protection, clearly articulating billing rationale and Terms of Service.
Skills
>1 year of experience in handling disputes, claims, or investigation work, preferably in a high-volume consumer technology or motor insurance environment.
Ability to assess evidence (e.g. photos, videos, reports), consolidate findings, and make fair, data-driven decisions.
Explaining complex billing matters, and negotiating payment outcomes, while managing difficult or sensitive interactions professionally. Excellent written and interpersonal skills, with the confidence to negotiate with users and handle difficult conversations professionally.
Familiarity with customer support platforms (e.g., Zendesk) and an aptitude for picking up new tools quickly.
Responsibilities
Lead end-to-end quoting, liability assessment, mutual settlement, billing, and collections for damage, accident, and compliance-related cases, including validating charges, negotiating payment arrangements, and partnering with Finance to ensure timely and accurate recovery.
Manage end-to-end investigations into user-reported damages, accidents, and policy breaches, ensuring outcomes are evidence-based, consistent, and fair.
Review evidence from Fleet Ops and CX teams to identify violations and recommend appropriate enforcement actions in line with company policies.
Collaborate with and guide Level 1 investigation agents, performing quality checks to ensure all investigations are dependable, comprehensive, and well-documented.
Handle complex user disputes with a balanced approach to customer experience and business protection, clearly articulating billing rationale and Terms of Service.
Skills
>1 year of experience in handling disputes, claims, or investigation work, preferably in a high-volume consumer technology or motor insurance environment.
Ability to assess evidence (e.g. photos, videos, reports), consolidate findings, and make fair, data-driven decisions.
Explaining complex billing matters, and negotiating payment outcomes, while managing difficult or sensitive interactions professionally. Excellent written and interpersonal skills, with the confidence to negotiate with users and handle difficult conversations professionally.
Familiarity with customer support platforms (e.g., Zendesk) and an aptitude for picking up new tools quickly.
重要安全守则
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