全职 Desktop Support Engineer Level 1 工作, 薪水 up to SGD 3,800, GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

About the role

Provide first-line support for laptop hardware, Windows and software issues. Resolve routine requests promptly, keep support records accurate and escalate complex incidents to the L2 team.

Key responsibilities

• Provide first-level support for Windows, laptop hardware and approved software.
• Install and configure Windows software and assist users with basic system settings.
• Diagnose common laptop and software faults and apply approved fixes.
• Record incidents and actions taken, keep users informed and escalate unresolved issues to L2 support.
• Work independently on assigned tasks while following team support and security procedures.

Required skills and experience

• Practical knowledge of laptop hardware, Windows software installation and basic troubleshooting.
• Good customer-service,problem-solving and communication skills.
• Ability to follow support procedures, maintain accurate records and provide timely onsite assistance.

Preferred skills

Relevant IT support training,qualifications or equivalent practical experience.

Assignment information

LAN administration is not a requirement for this L1 scope.