全职 Desktop Support Analyst 工作, 薪水 up to SGD 7,000, ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Islandwide (Singapore) 公司招聘中 - Ricebowl

Company: International Energy Trading Organisation
Job Title: Desktop Support Analyst

Key Responsibilities: 

• Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution. 

• Troubleshoot desktop, infrastructure and application issues, including business-critical trading systems, and coordinate with internal teams and vendors on escalations. 

• Manage device provisioning, employee onboarding and offboarding, access changes and desk relocations. 

• Track incidents and service requests through Jira, keeping users and stakeholders informed of progress. 

• Maintain support procedures, technical documentation and knowledge articles, while sharing knowledge with team members. 

• Monitor system availability, capacity and performance, and support improvements across desktop infrastructure and security. 

• Work with relevant teams to test and deploy enhancements in line with change management and release procedures. 

• Participate in global IT projects, technology upgrades and control activities. Occasional support outside normal working hours is required for major incidents or planned maintenance. 

Requirements: 

• At least 5 years of desktop and end-user support experience within a complex trading environment, working with multiple stakeholders and external vendors. 

• Strong troubleshooting skills across Windows 10/11, Windows Server 2016/2019, networking, infrastructure and business applications. 

• Hands-on experience with device deployment and provisioning through SCCM and/or Intune. 

• Experience supporting Active Directory, Group Policy, endpoint security, Microsoft Office, Exchange, Citrix and mobile device management. 

• Familiarity with telephony/VoIP systems, preferably Cisco. 

• Experience administering Microsoft 365 and using IT service management tools such as Jira, ServiceNow or Remedy. 

• Understanding of ITIL practices; certification would be an advantage. 

• Strong communication skills and the ability to manage support requests in a fast-paced environment. 

Additional Advantages: 

• Experience with Azure administration, including identity and access controls, and scripting using PowerShell or Python. 

• Exposure to Azure Virtual Desktop, Microsoft Defender, modern endpoint management and SD-WAN/SASE. 

• Familiarity with Confluence and Azure monitoring tools, including Application Insights and Log Analytics. 

• Experience supporting energy or commodities trading platforms, ETRM systems, market data applications or shipping systems. 

• Relevant Microsoft 365/Azure certifications and experience delivering small IT projects or changes. 
  

Please note: 

• Only shortlisted candidates will be notified. 

• All applications will be handled with strict confidentiality.