全职 Duty Manager 工作, 薪水 up to SGD 4,000, WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets.

Join a dynamic hospitality group driven by service, growth and meaningful guest experience.



Main Duties and Responsibilities:

Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
Ensure that departmental standard, policies, and procedures are maintained.
Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
Conduct and ensures the neat of appearance of all Front Office team.
May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.