全职 Assistant Lead Engineer (Infra Delivery) - Day 2 工作, 薪水 up to SGD 9,500, NTT SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Years of Experience

At least 6 - 8 years’ experience in developing, implementing and maintaining IT systems

Position Summary / Project Description

The Automation Engineer will support the Team Lead in overseeing 24x7 platform operations for Ansible Automation Platform and Red Hat OpenShift. The role covers Day 2 support, platform upgrades, and new platform setup, while assisting the Team Lead in operational and project matters. The incumbent must be prepared to support after-hours activities including scheduled maintenance, emergency incidents, and on-call responsibilities.

Role and Responsibilities

• The incumbent will assist the Team Lead in overseeing day-to-day operations, ensuring incidents, service requests, and change activities are managed within agreed service levels. This includes coordinating team workload and rostering for 24x7 coverage, tracking operational metrics, and preparing status updates for stakeholders. They will act as the first point of escalation during off-hours, leading incident response when the Team Lead is unavailable, and will mentor junior engineers to ensure the team can handle platform issues independently.
• On the technical side, the incumbent will handle incident resolution, root cause analysis, platform health monitoring, capacity management, and upkeep of runbooks and standard operating procedures. They will plan and execute platform upgrades and contribute to new platform setups covering installation, configuration, enterprise service integration, and security hardening. For AWS, they will perform basic administration tasks covering computing, storage, networking, and identity and access management, ensuring cloud resources are managed in line with security and governance requirements.
• The incumbent will also support the Team Lead on project matters including milestone tracking, deliverable coordination, risk management, and vendor and stakeholder liaison.

Requirements

The candidate should have at least 3 to 5 years of experience in platform or infrastructure engineering and support, with

hands-on experience in Ansible Automation Platform and OpenShift or Kubernetes in a production environment

. Experience with

platform upgrades and new platform deployments is essential

. The candidate must be

willing to support a 24x7 on-call roster

and participate in after-hours maintenance activities

. Some prior experience in a lead or senior technical capacity is expected, along with strong troubleshooting skills,

familiarity with ITSM frameworks

, and good communication and organisational skills.

Preferred Qualifications

Red Hat certifications such as RHCE, Red Hat Certified Specialist in Ansible Automation or OpenShift Administration, or certification on AWS administration are advantageous. Familiarity with observability tools such as Elastic Search, experience with ServiceNow tools, and knowledge of Devops practices are a plus.

NTT Singapore Pte Ltd (NTTS)

is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.

Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.

NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.

NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.

In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.

NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.