全职 Senior L2 End User Support Engineer | Microsoft 365 Administrator | Service Support Engineer 工作, 薪水, NexRoar Services Federal Territory 公司招聘中 - Ricebowl

We are seeking a highly experienced Senior L2 End User Support Engineer with a strong background in , Microsoft 365 Administration, and Enterprise IT Support. The ideal candidate will currently be working as a Service Support Engineer and possess a minimum of 7 years of L2 technical support experience in enterprise environments.

Key Responsibilities

• Provide advanced L2 support for end-user devices, operating systems, peripherals, and business applications.
• Manage and resolve incidents, service requests, and problems while meeting SLA requirements.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Manage Active Directory and Microsoft Entra ID user accounts, group policies, permissions, and access controls.
• Troubleshoot Windows 10/11, Microsoft Office applications, and enterprise desktop environments.
• Support Azure cloud services, user identity management, and basic cloud administration.
• Investigate and resolve networking issues involving TCP/IP, DNS, DHCP, VPN, and LAN/WAN connectivity.
• Handle onboarding and offboarding activities, device provisioning, software deployment, and access management.
• Perform root cause analysis and implement corrective actions for recurring incidents.
• Collaborate with Infrastructure, Security, and Network teams to ensure service stability and operational excellence.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Mentor L1 support engineers and contribute to continuous service improvement initiatives.

Required Experience

• Minimum 7+ years of experience in L2 IT Support, Service Desk, Desktop Support, or End User Computing (EUC).
• Current role must be Service Support Engineer, L2 Support Engineer, or equivalent.
• Strong hands-on experience with:
• Microsoft 365 Administration
• Active Directory & Entra ID
• Windows 10/11 Administration
• Azure Administration
• Exchange Online
• Intune / Endpoint Management
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• ITSM tools such as ServiceNow

Certifications (Mandatory)

Candidates must hold at least one of the following certifications:

• Microsoft MD-102: Endpoint Administrator Associate
• Microsoft MS-900: Microsoft 365 Fundamentals
• Microsoft 365 Administrator Certification

Preferred Skills

• ITIL Foundation Certification
• Experience with Intune, Autopilot, and Endpoint Security
• Knowledge of Azure AD Connect and Identity Management
• Strong customer service and stakeholder management skills
• Experience working in enterprise or managed service environments
  

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