Work closely with Service Providers to ensure service standard is being meet.
Manage and oversee operations, Maintenance, Security and Housekeeping
Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer feedback and positive tenant experiences in Mydin
Prepare plans and schedules for regular and follow up with maintenance – work on dateline. With department heads and follow up on quality and execution.
Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations.
Follow legal procedures with respect to mall operations and tenant interactions
Responsible for site wide signage plan and installation. To plan & manage Traffic, Security, housekeeping & Parking traffic flow