全职 Manager, Regional Workflow Solutions 工作, 薪水, Sysmex Asia Pacific 公司招聘中 - Ricebowl

The Manager, Regional Workflow Solutions supports the optimization of clinical laboratory operations by analyzing workflows and providing data-driven recommendations. Acting as a trusted advisor to both internal teams and customers, the Manager, Regional Workflow Solutions plays an active role in the pre-sales process by identifying workflow-related customer needs and helping to define unique selling points that strengthen the value proposition. Through on-site assessments and remote analyses, the role bridges technical solutions with practical implementation to enhance efficiency, performance, and long-term customer satisfaction.

Workflow Optimization

• Processing incoming workflow requests according to prioritization criteria across AP1 markets.
• Develop workflow templates for standardised and easy to follow process
• First contact with requestors ensuring quality of provided Information and data.
• Creation of standardized internal and external reports, including basic visualisations of proposed solutions.
• Categorisation of requests based on complexity and strategic impact and dispatching accordingly.
• Ensure proposed concepts and solutions reflect the account business goals and are aligned with the Marketing strategies.
  

Collaboration With Marketing

• Maintaining and updating relevant product information together with product managers
• Close collaboration with Market Engagement team to produce promotional material within regional deliverable capabilities.
• Collaborate closely with Sysmex Europe Workflow Team in person as well as online.
• Organising product information in internal systems
• Coordinate with other internal departments (Customer Care, supply chain, regulatory etc) to ensure smooth execution of projects and routine operations
• Execute document requests and ensure correct data entry in a timely manner
  
  

Collaboration With Regional Affiliates And Partners

• Maintain close and effective relationships with all Affiliates in sales, marketing, customer care
• Review key accounts with effective periodic frequency to optimise business retention/ growth
• Support tender committee presentations as necessary, according to prioritization criteria.
  
  

Other Tasks

• Data management:
• Customer information updates
• Track customer satisfaction and workflow performancw
• Develop and maintain reference accounts
• Gather needed information to support and speed up internal processes
• Fill out internal documents and forms correctly and promptly
• Perform other duties and responsibilities as assigned by Management from time to time, in line with business and operational needs.
• Bachelor's Degree in Biomedical Science, Medical Laboratory Science, Biomedical Engineering, Healthcare Technology, or a related discipline.
• Minimum 5 years of relevant experience in the healthcare, medical devices, or In Vitro Diagnostics (IVD) industry.
• At least 3 years of hands-on technical experience in IVD, preferably in field service, applications support, technical support, or laboratory workflow solutions.
• Experience in laboratory workflow optimisation, customer consultancy, or pre-sales technical support would be advantageous.
• Experience working with regional stakeholders and cross-functional teams across Asia Pacific would be an added advantage.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Strong technical proficiency in CAD software, workflow simulation tools, and laboratory workflow analysis applications.
• Familiarity with healthcare IT systems, laboratory information systems (LIS), and related software solutions.
• Strong analytical and problem-solving skills, with the ability to evaluate complex laboratory workflows and recommend practical improvements.
• Excellent planning, project coordination, and execution skills, with the ability to manage multiple priorities effectively.
• Strong communication, presentation, and stakeholder management skills, with the ability to engage internal teams, regional affiliates, and customers.
• Ability to think strategically, work independently, and collaborate effectively across diverse teams and markets.
• Proactive, adaptable, and customer-focused, with a continuous improvement mindset.