全职 Assistant Front Office Manager 工作, 薪水 up to MYR 6,000, NIO Hotel Pulau Pinang 公司招聘中 - Ricebowl

About the role

The Assistant Front Office Manager is a pivotal leadership role dedicated to ensuring the highest caliber of service across the front office. This position focuses on optimizing daily guest service operations, leading and developing the front office team, and championing initiatives that elevate the overall guest journey. The manager acts as a primary point of contact for complex guest interactions and service recovery, while also overseeing operational compliance, financial cost controls, and departmental performance to achieve organizational goals.

Key responsibilities

• Implement and uphold operating procedures and service standards across all front office operations
• Monitor daily activities to guarantee strict adherence to organizational policies and quality standards
• Develop comprehensive daily operations plans and effectively review manpower allocation to ensure optimal desk coverage
• Monitor room inventory closely, proactively reconciling any discrepancies to maximize yield and availability
• Partner with various departments to seamlessly fulfill special guest requirements and requests
• Direct personalized reception services to ensure memorable, seamless arrivals and departures for VIP guests
• Drive the implementation and promotion of loyalty programs aimed at guest retention and revenue growth
• Oversee the team's service performance, ensuring rapid, professional, and effective responses to all guest needs and requests
• Take ownership of service recovery strategies for escalated guest concerns, complaints, and complex feedback
• Analyze operational reports and statistical data to accurately monitor and present departmental performance metrics

About you

• Operationalize and enforce compliance management regarding data privacy (PDPA) and security protocols for guest registrations and financial transactions
• Act as a key on-site leader in managing and resolving emergency situations swiftly and safely
• Administer loss and risk prevention policies to safeguard business operations and minimize vulnerabilities
• Design targeted learning and development plans, facilitating ongoing training opportunities to upskill the team
• Deliver consistent coaching, mentorship, and guidance to elevate individual staff performance
• Conduct comprehensive performance management and appraisals to ensure all team members align with and achieve departmental goals

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person