Role Overview
The engineer will provide operational and project support for Microsoft Purview, data protection and compliance services across the Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams and endpoints.
The primary focus of the role will be supporting Microsoft Purview DLP implementation and operations, including policy configuration, testing, monitoring, troubleshooting, documentation, rollout activities and project coordination.
The engineer will also support other Microsoft 365 operational activities, enhancements and projects as required by management, providing flexibility to support evolving business, security and technology requirements.
Key Responsibilities
Microsoft Purview & DLP
- Administer and support Microsoft Purview DLP, sensitivity labels, Information Protection and related compliance capabilities.
- Configure, test, validate and tune DLP policies, rules, conditions, exceptions and policy tips.
- Review DLP alerts and incidents, perform initial triage, capture relevant evidence and coordinate escalation where required.
- Support Endpoint DLP testing, onboarding, policy validation and rollout across supported endpoint platforms.
- Support sensitivity label implementation and other Microsoft Purview data protection initiatives.
- Troubleshoot policy behaviour, configuration and user-impact issues, coordinating resolution with relevant internal teams and Microsoft/vendor support.
- Assist with testing, implementation, rollout and transition of solutions into steady-state operations.
Microsoft 365 Support & Projects
- Provide technical and operational support for other Microsoft 365 services and initiatives as assigned by management.
- Support Microsoft 365 configuration changes, testing, service enhancements, security improvements and technology rollouts.
- Participate in Microsoft 365-related projects and operational activities across services such as Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID and Intune, where required.
- Work with relevant technical teams and service owners to investigate and resolve Microsoft 365-related issues.
Project Coordination & Documentation
- Coordinate assigned projects and workstreams, including timelines, milestones, deliverables and stakeholder activities.
- Track project risks, issues, dependencies, decisions and action items, escalating delays or blockers where necessary.
- Coordinate with internal teams, business stakeholders, vendors and Microsoft support to facilitate timely delivery.
- Prepare SOPs, test plans and evidence, implementation documentation, operational procedures and management updates.
- Maintain appropriate project and operational documentation to support handover and transition to steady-state operations.
Essential Requirements
- 2 to 5 years of relevant experience in Microsoft 365, security, compliance, data protection or enterprise IT operations.
- Working knowledge of Microsoft Purview DLP, sensitivity labels, Information Protection and Microsoft 365 compliance capabilities.
- Understanding of data classification, sensitive information types, policy-based controls and access controls.
- Working knowledge of core Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive and Microsoft Teams.
- Experience supporting or coordinating IT projects, including planning, progress tracking, risk/issue management and status reporting.
- Strong troubleshooting, analytical, documentation and communication skills.
- Good stakeholder management and coordination skills.
- Able to work independently, manage multiple concurrent activities and follow through on assigned deliverables.
Preferred Requirements
- Hands-on experience with Microsoft Purview Endpoint DLP.
- Experience with Microsoft Defender, Microsoft Entra ID and/or Microsoft Intune.
- Experience supporting Microsoft 365 security, compliance, endpoint management or data protection projects.
- Familiarity with PowerShell or other administrative/automation tools used in Microsoft 365 environments.
- Familiarity with privacy, audit, regulatory or public-sector compliance requirements.
- Relevant Microsoft certifications in security, compliance, identity or Microsoft 365 will be advantageous.
- Project management or project coordination experience/certification will be advantageous.