- Jalan Bukit Bintang Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 55100

Working Location
Job Description
Requirements
Minimum SPM / Diploma; a certificate or diploma in F&B, hospitality or business management is an advantage
At least 2-4 years of experience in caf /restaurant supervision or management
At least 1 year in a leadership or team-lead capacity
Experience with budgeting and cost control is an advantage
Basic knowledge of food safety, hygiene and workplace safety practices
Competent with POS systems and cash handling procedures
Willingness to work shifts, weekends and public holidays as required
Physically fit and able to work in a fast-paced caf environment
Strong leadership and people-management skills
Clear communication and conflict-resolution ability
Sound judgment and decision-making under pressure
Good organizational and multitasking skills
Customer-first mindset with a proactive, solutions-oriented approach
Responsibilities
Operations Management
• Supervise daily café operations and service flow
• Ensure staff follow SOPs, hygiene standards and service procedures
• Handle opening and closing duties when required
• Support cross-station and cross-outlet operations when required by business needs
• Coordinate staff assignments, performance monitoring and operational reporting
Staff Supervision & Training
• Oversee staff scheduling, attendance monitoring and shift coordination
• Support on-the-job training and knowledge transfer for crew and supervisors
• Monitor staff performance and address issues as they arise
Customer Service & Experience
• Handle customer feedback, complaints and service recovery professionally
• Ensure consistent service quality and a positive customer experience
Inventory & Cost Control
• Manage stock ordering, stock checks and inventory control
• Monitor wastage and support cost control measures
Cash Handling & Reporting
• Oversee POS operations and cash handling procedures
• Manage daily sales reports and cash reconciliation
Health, Safety & Cleanliness
• Ensure compliance with food safety, hygiene and workplace safety standards
• Conduct checks on cleanliness and equipment conditionWork Conduct & Leadership
• Lead by example with professional conduct and teamwork
• Follow and uphold company policies and support management decisions
• Perform additional duties as assigned by senior management
Benefits
MRT - BUKIT BINTANG
0.2 km
MRL - BUKIT BINTANG
0.2 km
MRL - RAJA CHULAN
0.4 km
MRL - IMBI
0.6 km
MRT - CONLAY
0.8 km
MRT - TUN RAZAK EXCHANGE
1.0 km
MRL - HANG TUAH
1.1 km
LRT - HANG TUAH
1.1 km
LRT - PLAZA RAKYAT
1.2 km
MRT - PERSIARAN KLCC
1.2 km
LRT - KLCC
1.2 km
MRL - BUKIT NANAS
1.3 km
MRT - MERDEKA
1.3 km
LRT - PUDU
1.4 km
LRT - DANG WANGI
1.5 km
LRT - AMPANG PARK
1.5 km
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