全职 Marketplace Operations Executive 工作, 薪水 up to MYR 4,000, Reserve Daily Federal Territory 公司招聘中 - Ricebowl

Pay: RM3,800 – RM4,000 per month
Work Location: In Person

Job Description

Responsible for managing the day-to-day operations of ReserveDaily’s health & wellness marketplace, ensuring smooth order fulfilment, customer service, partner coordination and accurate sales and cost tracking.

This is a customer-forward operations role that requires strong attention to detail, organisation and the ability to manage multiple orders, partners and operational tasks simultaneously.

Key Scope

• Manage day-to-day marketplace operations and order processing
• Monitor and manage customer orders from purchase through fulfilment
• Coordinate with wellness providers, suppliers, dispatchers and partners to ensure smooth order delivery
• Handle customer enquiries, order updates, issues and follow-ups
• Prepare and manage invoices, receipts and related documentation
• Track sales, revenue, costs and margins across products and services
• Maintain accurate records of orders, payments, invoices and partner transactions
• Monitor inventory levels and coordinate stock replenishment when required
• Track product movement, stock availability and fulfilment status
• Reconcile sales, orders, payments and costs
• Assist with partner settlements and payment tracking
• Prepare regular sales and operational reports
• Identify operational issues and follow through to resolution
• Support the onboarding and ongoing operational management of health and wellness partners
• Ensure marketplace listings, pricing, availability and product information remain accurate
• Work closely with the sales and marketing team to ensure promotions and campaigns are executed smoothly

What We’re Looking For

• Experience in marketplace, e-commerce, operations, customer service or order management
• Strong organisational and administrative skills
• Comfortable working with invoices, sales figures, costs and inventory
• Strong attention to detail and accuracy
• Customer-focused with good communication skills
• Able to coordinate with multiple partners, suppliers and customers
• Comfortable using spreadsheets and operational systems
• Able to work independently and manage multiple priorities
• Experience in health, wellness, e-commerce, retail or service operations is an advantage

Application Questions

• How many years of experience do you have in operations, e-commerce, customer service or a related role?
• Describe a time when you had to manage several tasks at once with competing deadlines. How did you prioritise and manage them?
• Do you have experience managing orders, invoices, inventory or sales records?
• Are you comfortable communicating with customers and partners on a daily basis?
• Please state your Date of Birth (DD/MM/YYYY) and confirm that your CV includes a clear photo of yourself. Applications without a DOB and photo will not be considered.

Work Location: In person

Pay: RM3,800.00 - RM4,000.00 per month

Application Question(s):

• How many years of experience do you have in operations, e-commerce, marketplace, customer service or a related role?
• Do you have experience preparing or managing invoices, receipts or payment records?
• Do you have experience managing customer orders from order placement through fulfilment?
• What spreadsheet tools are you comfortable using?
• Are you comfortable making calls and communicating directly with customers, suppliers and wellness providers when resolving operational issues?

Work Location: In person