全职 Servicenow ITOM 工作, 薪水, Ariston Services 公司招聘中 - Ricebowl

5+ years in network engineering / operations with exposure to CMDB and IT service management

Detailed JD *(Roles and Responsibilities) Mandatory skills*

This augmented engineering role delivers the network component of clients Enterprise Service Management (ESM) onboarding onto ServiceNow.

The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.

The role is delivery-focused and works alongside clients permanent Network Operations team and the ESM programme, with data quality and repeatable onboarding as core outcomes

· Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.

· Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.

· Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.

· Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.

· Troubleshoot discovery gaps and data-quality issues, driving them to resolution

· Document onboarding procedures, discovery configuration and CMDB data standards for network assets.

· Support ongoing data-quality governance and hand over repeatable processes to the permanent team

Desired Skills*

Hands-on ServiceNow Discovery and Service Mapping experience.

Strong understanding of CMDB data models, CI relationships and data-quality practices.

Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.

Scripting / automation (Python, PowerShell) for data reconciliation is an advantage.

Detail-oriented with strong data-validation discipline

candidates must have network operations hand on experience, network topology, device discovery, and onboarding with ServiceNow, CMDB experience.