- North Bridge Road Downtown Core Central Region (Singapore) Singapore
全职 Learning - Quality Assurance Manager 工作, 薪水 up to SGD 5,200, EL DEVELOPMENT (VENTURES) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Learning - Quality Assurance Manager
EL DEVELOPMENT (VENTURES) PTE. LTD.
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Company Overview
Pullman Singapore Hill Street is a luxury hotel featuring 350 rooms, a rooftop bar, executive lounge, and wellness facilities. Part of Accor’s global brand portfolio, it caters to cosmopolitan travelers blending work and leisure with exceptional hospitality.
Job Summary
We are looking for a passionate and people-focused Learning & Quality Assurance Manager to lead Learning & Development initiatives and drive Leading Quality Assurance (LQA) standards, enhancing Heartists' capabilities and ensuring consistent, high-quality guest experiences.
Responsibilities
Lead and implement the hotel’s Learning & Development strategy, including designing and delivering training programmes, onboarding, and leadership development to build team capabilities.
Drive the implementation and continuous improvement of LQA and service standards across all departments to maintain high-quality guest service.
Conduct quality reviews to identify service gaps and collaborate with department leaders to develop and execute action plans for improvement.
Develop and facilitate engaging training, coaching, and service excellence programmes to enhance employee skills and guest satisfaction.
Partner with Heads of Department to assess learning needs and build targeted capability development within their teams.
Monitor training effectiveness and quality performance by analyzing feedback, conducting audits, and reviewing guest insights.
Prepare the hotel for LQA assessments by ensuring all standards are clearly understood, embedded, and consistently demonstrated by staff.
Promote a strong culture of service excellence, continuous learning, and continuous improvement through leadership and communication.
Support employee engagement and contribute to People & Culture initiatives to foster a positive workplace environment.
At Pullman Singapore Hill Street – our world is your playground.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
Pullman Singapore Hill Street is a luxury hotel featuring 350 rooms, a rooftop bar, executive lounge, and wellness facilities. Part of Accor’s global brand portfolio, it caters to cosmopolitan travelers blending work and leisure with exceptional hospitality.
Job Summary
We are looking for a passionate and people-focused Learning & Quality Assurance Manager to lead Learning & Development initiatives and drive Leading Quality Assurance (LQA) standards, enhancing Heartists' capabilities and ensuring consistent, high-quality guest experiences.
Responsibilities
Lead and implement the hotel’s Learning & Development strategy, including designing and delivering training programmes, onboarding, and leadership development to build team capabilities.
Drive the implementation and continuous improvement of LQA and service standards across all departments to maintain high-quality guest service.
Conduct quality reviews to identify service gaps and collaborate with department leaders to develop and execute action plans for improvement.
Develop and facilitate engaging training, coaching, and service excellence programmes to enhance employee skills and guest satisfaction.
Partner with Heads of Department to assess learning needs and build targeted capability development within their teams.
Monitor training effectiveness and quality performance by analyzing feedback, conducting audits, and reviewing guest insights.
Prepare the hotel for LQA assessments by ensuring all standards are clearly understood, embedded, and consistently demonstrated by staff.
Promote a strong culture of service excellence, continuous learning, and continuous improvement through leadership and communication.
Support employee engagement and contribute to People & Culture initiatives to foster a positive workplace environment.
At Pullman Singapore Hill Street – our world is your playground.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
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