Job Responsibilities
Operations & Guest Experience
Maintain Spa wet areas, lounges, changing rooms, treatment prep areas and back-of-house to required cleanliness and hygiene standards.
Perform opening/closing duties, room set-up and resets.
Greet and assist guests, offer refreshments, explain facilities and respond promptly to requests.
Monitor guest areas for cleanliness, comfort and safety, escalating concerns when required.
Replenish linen, towels, robes, slippers and amenities; collect soiled linen and coordinate with Laundry.
Maintain stock levels, organise storerooms and report low stock, damage, breakages or maintenance issues.
Support Therapists and Reception to ensure smooth daily operations and guest flow.
Maintain retail displays and represent the brand through professional grooming, communication and service.
Standards, Safety & Administration
Follow hygiene, infection-control, chemical handling, safety, fire and security procedures.
Complete cleaning schedules, operational checklists and required logs.
Follow SOPs and brand standards and complete required training.
Support deep cleaning, seasonal set-ups, pre-opening activities and other operational requirements.
Maintain clear handovers on cleanliness, stock and maintenance matters.
Job Requirements
High school completion or equivalent.
Minimum 2 years’ experience in a luxury spa, hotel, gym or housekeeping environment.
Experience with linen, amenities, cleaning and maintaining high presentation standards.
Basic English communication skills; additional languages are an advantage.
Warm, service-oriented and comfortable interacting with guests.
Detail-oriented, hygiene-focused, reliable and organised.
Able to work effectively within a team and support across functions.
Physically fit and comfortable standing for extended periods and handling linen and supplies.
Basic First Aid/CPR certification is preferred.