全职 RM 10k Mandarin Speaker HR Manager (HR Manager (Mandarin Speaker) – Multi-Outlet Operations) at KL 工作, 薪水, Nexpipo Consultancy Federal Territory 公司招聘中 - Ricebowl

HR Manager (Mandarin Speaker) – Multi-Outlet OperationsAbout the Role

We are seeking an experienced HR Manager to lead HR operations for a growing business with multiple outlets. This role requires strong experience in multi-outlet workforce management, preferably within the FMCG industry, with the ability to support frontline teams, guide outlet managers, and drive consistent HR practices across locations. Mandarin proficiency is essential.

Key Responsibilities

• Lead the HR team and oversee daily HR operations across head office and multiple outlets.
• Manage recruitment, manpower planning, onboarding, and employee retention for frontline and management positions.
• Oversee payroll, attendance, leave, benefits, and statutory contributions.
• Handle employee relations, disciplinary matters, grievances, and HR issues across outlets.
• Advise outlet managers on HR policies, performance management, and employee matters.
• Develop and implement HR policies, KPIs, appraisal systems, compensation structures, and staff incentive schemes.
• Coordinate training, employee development, and succession planning with Operations.
• Monitor manpower costs, HR performance, and compliance with Malaysian employment laws.
• Conduct outlet visits to understand operational challenges and ensure consistent HR practices.

Requirements

• Diploma or Degree in Human Resources, Business Administration, or a related field.
• At least 5 years of HR experience, including 2 years in a managerial or team leadership role.
• FMCG industry experience is required, with proven experience managing a frontline workforce across multiple outlets or locations.
• Strong experience in recruitment, employee relations, payroll oversight, and HR policy implementation.
• Good knowledge of Malaysian employment laws and statutory requirements.
• Familiarity with HRIS and payroll systems; SQL Payroll experience is an advantage.
• Strong leadership, communication, problem-solving, and stakeholder-management skills.
• Practical, hands-on, and comfortable working closely with Operations and outlet managers.
• Willing to travel between outlets when required.
• Mandarin proficiency is a must for communication with Mandarin-speaking stakeholders.

Ideal Candidate

A hands-on HR leader who understands the challenges of high-volume recruitment, frontline staff retention, and multi-outlet operations, and can balance people management with business objectives.