In this role, you’ll work closely with cross-functional teams and clients to ensure promotions are planned, executed, and delivered seamlessly. From managing promotion applications and coordinating campaign launches to tracking performance and identifying improvement opportunities, you’ll play a key role in driving operational excellence and campaign success.
Job Responsibilities
Manage End-to-End Promotions: Plan and execute marketing promotions from initial planning and timeline coordination to campaign setup, quality assurance (QA), launch, monitoring, and post-campaign review.
Be the Promotions Expert: Develop a strong understanding of promotion mechanics, eligibility criteria, terms and conditions (T&Cs), and campaign requirements.
Oversee Promotion Operations: Manage the opt-in application process, compile and validate data, and coordinate with internal teams to ensure accurate and timely processing.
Drive Stakeholder Collaboration: Work closely with cross-functional teams to align on campaign assets, approvals, timelines, and execution requirements.
Support Clients: Respond to client inquiries, troubleshoot promotion-related issues, and coordinate with relevant stakeholders to ensure timely resolution.
Track Performance & Reporting: Maintain accurate promotion trackers, monitor delivery timelines, prepare performance summaries, and provide actionable recommendations based on campaign results.
Support Team Initiatives: Take on ad-hoc projects and operational tasks to support team priorities and continuous improvement.
Requirements
At least 3 years of experience in campaign management, marketing operations, or a related field, with hands-on experience managing campaigns end to end.
Strong proficiency in English, with proficiency in a second language; Mandarin is preferred.
Excellent stakeholder management and cross-functional communication skills, with the ability to work effectively across diverse teams and cultures.
Strong project management and organisational skills, with the ability to prioritise tasks, manage multiple timelines, and thrive in a fast-paced environment.
A proactive problem-solver who combines operational rigour with strategic thinking.
Strong attention to detail and data accuracy, with the ability to interpret basic campaign performance metrics and identify improvement opportunities.
Proficiency in Microsoft Excel, including lookup functions and pivot tables, as well as the broader Microsoft Office suite.
A collaborative team player with a strong sense of ownership, a positive attitude, and a willingness to learn new tools and skills.