- Outram Central Region (Singapore) Singapore
全职 Operations Manager (Meeting Services) 工作, 薪水 up to SGD 7,500, LUMI TECHNOLOGIES SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Operations Manager (Meeting Services)
LUMI TECHNOLOGIES SINGAPORE PTE. LTD.
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About Lumi Global
Lumi Global powers organisations' most important meetings, votes and elections. We deliver more than 5,000 meetings and elections every year across 40+ markets, through the Lumi Platform for virtual, in-room and hybrid General Meetings. In Singapore, we are the AGM voting provider of choice for major listed companies, associations, clubs and churches, trusted to deliver secure, accurate and compliant results at every meeting.
Role overview
We are looking for an Operations Manager to own the day-to-day running of our Singapore business. You will lead the operations team, keep every client meeting running smoothly, and own all technical aspects of our service delivery. Reporting to the Managing Director, you will also help shape where the business goes next, from new services to new technology.
The ideal candidate is a natural problem-solver who combines strong technical know-how with a genuine service mindset. They take ownership from planning to delivery, pay close attention to detail, and are energised by high-profile events where every result has to be right. They stay calm under pressure, enjoy technology, and keep looking for smarter ways of working.
Key responsibilities
Operations and logistics
Plan and run the end-to-end logistics of client meetings, including venue setup, equipment, staffing and on-site support
Manage, schedule and develop the operations team
Set up and maintain processes, checklists and quality controls
Act as the main operational contact for clients, from pre-meeting planning to post-meeting reporting
Work closely with partners as their go-to expert on Lumi's solutions
Technology
Own all technical aspects of our service delivery, including e-voting platforms, hardware, registration systems and livestreaming for hybrid and virtual meetings
Ensure systems are prepared, tested and ready before every meeting
Explore new ideas and technology to improve operational efficiency, and lead their rollout
Business growth
Work closely with the Managing Director to explore and expand the scope of the business
Support proposals, tenders and pricing with operational input
Share insights from the field to shape new services and improve client experience
Working pattern
Work extended hours during peak AGM seasons (April and July)
Enjoy flexible working hours during the off-peak period
Travel regionally for client meetings and projects when required
Requirements
Must have
Degree in Information Technology, Operations or a related field
At least 5 years in operations, event operations or project management, with 2+ years leading a team
Strong technical aptitude: comfortable owning software platforms, hardware setups and troubleshooting under pressure
Proven client-facing experience with senior stakeholders
Excellent organisation, attention to detail and the ability to juggle many events at once
Excellent written and verbal communication skills in English
Willing to work extended hours during peak periods and to travel
Nice to have
Experience with AGMs, corporate events, share registry or corporate secretarial work
Familiarity with e-voting, event registration or livestreaming technology
Background in audio-visual (AV) production, such as sound, projection, cameras or live event setups
Knowledge of SGX listing rules or the Companies Act on general meetings
Experience introducing new tools or automation to improve a team's efficiency
ABOUT LUMI GLOBAL
Lumi Global is a leading provider of secure meeting, voting, and election technology, helping organizations deliver exceptional shareholder meetings, investor relations events, member meetings, and elections around the world. With more than 30 years of industry experience, our proprietary platform supports in-room, hybrid, and virtual meetings, enabling secure participation, transparent voting, real-time engagement, and reliable governance.
Headquartered in the United Kingdom, Lumi Global operates across Europe, the Americas, Asia-Pacific, the Middle East, and Africa, serving many of the world's most respected corporations, financial institutions, membership organizations, and legislative bodies. Our technology and expert services empower organizations to make important decisions with confidence while delivering a seamless experience for every participant.
At Lumi Global, we are committed to innovation, customer success, and operational excellence. We foster a collaborative and inclusive culture where talented professionals are encouraged to grow, contribute, and make a meaningful impact on the future of governance technology.
Lumi Global powers organisations' most important meetings, votes and elections. We deliver more than 5,000 meetings and elections every year across 40+ markets, through the Lumi Platform for virtual, in-room and hybrid General Meetings. In Singapore, we are the AGM voting provider of choice for major listed companies, associations, clubs and churches, trusted to deliver secure, accurate and compliant results at every meeting.
Role overview
We are looking for an Operations Manager to own the day-to-day running of our Singapore business. You will lead the operations team, keep every client meeting running smoothly, and own all technical aspects of our service delivery. Reporting to the Managing Director, you will also help shape where the business goes next, from new services to new technology.
The ideal candidate is a natural problem-solver who combines strong technical know-how with a genuine service mindset. They take ownership from planning to delivery, pay close attention to detail, and are energised by high-profile events where every result has to be right. They stay calm under pressure, enjoy technology, and keep looking for smarter ways of working.
Key responsibilities
Operations and logistics
Plan and run the end-to-end logistics of client meetings, including venue setup, equipment, staffing and on-site support
Manage, schedule and develop the operations team
Set up and maintain processes, checklists and quality controls
Act as the main operational contact for clients, from pre-meeting planning to post-meeting reporting
Work closely with partners as their go-to expert on Lumi's solutions
Technology
Own all technical aspects of our service delivery, including e-voting platforms, hardware, registration systems and livestreaming for hybrid and virtual meetings
Ensure systems are prepared, tested and ready before every meeting
Explore new ideas and technology to improve operational efficiency, and lead their rollout
Business growth
Work closely with the Managing Director to explore and expand the scope of the business
Support proposals, tenders and pricing with operational input
Share insights from the field to shape new services and improve client experience
Working pattern
Work extended hours during peak AGM seasons (April and July)
Enjoy flexible working hours during the off-peak period
Travel regionally for client meetings and projects when required
Requirements
Must have
Degree in Information Technology, Operations or a related field
At least 5 years in operations, event operations or project management, with 2+ years leading a team
Strong technical aptitude: comfortable owning software platforms, hardware setups and troubleshooting under pressure
Proven client-facing experience with senior stakeholders
Excellent organisation, attention to detail and the ability to juggle many events at once
Excellent written and verbal communication skills in English
Willing to work extended hours during peak periods and to travel
Nice to have
Experience with AGMs, corporate events, share registry or corporate secretarial work
Familiarity with e-voting, event registration or livestreaming technology
Background in audio-visual (AV) production, such as sound, projection, cameras or live event setups
Knowledge of SGX listing rules or the Companies Act on general meetings
Experience introducing new tools or automation to improve a team's efficiency
ABOUT LUMI GLOBAL
Lumi Global is a leading provider of secure meeting, voting, and election technology, helping organizations deliver exceptional shareholder meetings, investor relations events, member meetings, and elections around the world. With more than 30 years of industry experience, our proprietary platform supports in-room, hybrid, and virtual meetings, enabling secure participation, transparent voting, real-time engagement, and reliable governance.
Headquartered in the United Kingdom, Lumi Global operates across Europe, the Americas, Asia-Pacific, the Middle East, and Africa, serving many of the world's most respected corporations, financial institutions, membership organizations, and legislative bodies. Our technology and expert services empower organizations to make important decisions with confidence while delivering a seamless experience for every participant.
At Lumi Global, we are committed to innovation, customer success, and operational excellence. We foster a collaborative and inclusive culture where talented professionals are encouraged to grow, contribute, and make a meaningful impact on the future of governance technology.
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