- Outram Central Region (Singapore) Singapore
全职 Customer Service Relationship Manager 工作, 薪水 up to SGD 4,800, SHEIN STAR PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
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Company Overview
SHEIN Star is a global investment company focusing on food and beverage, fast fashion, and the beauty industry.
Job Summary
Join SHEIN Star as a Customer Relations Manager to deliver exceptional service, resolve customer issues promptly, and enhance customer experience through data-driven insights and cross-department collaboration.
Responsibilities
Build and sustain positive relationships with existing clients to foster loyalty and satisfaction
Respond promptly and efficiently to customer inquiries across email, phone, and social media channels to ensure high-quality service
Analyze customer data to identify patterns and insights that inform improvements in customer relationship management strategies
Collaborate with marketing, sales, logistics, and product development teams to optimize the customer experience journey
Manage customer interactions, inquiries, and complaints across multiple channels to resolve issues effectively
Support customer retention initiatives by implementing customized marketing campaigns and loyalty programs
Monitor and evaluate customer feedback regularly to identify opportunities for product and service enhancements
Stay informed on industry trends and CRM best practices to continuously improve processes and customer engagement
Competencies and qualifications
Bachelor’s Degree in Business, or Diploma in Marketing, Communications, or a related field, or equivalent professional experience
Minimum 2 years of experience in a customer-facing role demonstrating strong problem-solving and time management skills
Proven track record of developing and executing customer relations strategies
Strong communication and interpersonal skills to collaborate effectively with internal teams
SHEIN Star is a global investment company focusing on food and beverage, fast fashion and beauty industry.
SHEIN Star is a global investment company focusing on food and beverage, fast fashion, and the beauty industry.
Job Summary
Join SHEIN Star as a Customer Relations Manager to deliver exceptional service, resolve customer issues promptly, and enhance customer experience through data-driven insights and cross-department collaboration.
Responsibilities
Build and sustain positive relationships with existing clients to foster loyalty and satisfaction
Respond promptly and efficiently to customer inquiries across email, phone, and social media channels to ensure high-quality service
Analyze customer data to identify patterns and insights that inform improvements in customer relationship management strategies
Collaborate with marketing, sales, logistics, and product development teams to optimize the customer experience journey
Manage customer interactions, inquiries, and complaints across multiple channels to resolve issues effectively
Support customer retention initiatives by implementing customized marketing campaigns and loyalty programs
Monitor and evaluate customer feedback regularly to identify opportunities for product and service enhancements
Stay informed on industry trends and CRM best practices to continuously improve processes and customer engagement
Competencies and qualifications
Bachelor’s Degree in Business, or Diploma in Marketing, Communications, or a related field, or equivalent professional experience
Minimum 2 years of experience in a customer-facing role demonstrating strong problem-solving and time management skills
Proven track record of developing and executing customer relations strategies
Strong communication and interpersonal skills to collaborate effectively with internal teams
SHEIN Star is a global investment company focusing on food and beverage, fast fashion and beauty industry.
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