全职 Head, Investment Application Services 工作, 薪水 up to MYR 24,500, Agensi Pekerjaan Synopsis Sdn Bnd Federal Territory 公司招聘中 - Ricebowl

Responsibilities

• You must lead and manage the offshore application support team responsible for mission-critical investment and trading applications operating under a 24x5.5 support model.
• You are expected to provide leadership, coaching, mentoring, performance management, resource planning, and roster management to ensure consistent production support coverage.
• You must establish effective support procedures, escalation paths, operational standards, and service expectations across the application support function.
• You are responsible for ensuring the availability, stability, performance, and operational reliability of supported applications and services.
• You must oversee incident management, service requests, problem management, root cause analysis, and timely resolution of production issues.
• You are expected to proactively monitor application health and coordinate preventative actions to minimize service disruptions and operational risk.
• You must ensure critical batch processes, system interfaces, market data feeds, and trading related services operate within defined service windows.
• You are expected to act as the primary technology liaison for Singapore-based business users, translating business priorities into effective application support and service delivery.
• You must coordinate support activities across business users, application teams, infrastructure, cybersecurity, database, network, regional technology teams, and external vendors.
• You are responsible for communicating major incidents, service status, operational risks, and improvement initiatives to senior management and key stakeholders.
• You must manage application vendors and third-party service providers, including service levels, escalations, troubleshooting, upgrades, patches, and issue resolution.
• You are expected to drive continuous improvement through enhanced monitoring, alerting, logging, dashboards, automation, operational documentation, knowledge repositories, and support runbooks.
• You must analyse incident trends, recurring issues, service metrics, and operational risks to identify opportunities to improve reliability, resilience, and support effectiveness.
• You are responsible for ensuring supported applications comply with internal technology standards, policies, regulatory requirements, and operational controls.
• You must support audits, disaster recovery planning, resilience testing, and business continuity exercises, ensuring identified risks and audit findings are appropriately addressed.
• You are expected to oversee production changes, application releases, upgrades, and maintenance activities, ensuring appropriate testing, review, approval, implementation, and post-release monitoring.
• You must collaborate with infrastructure, cybersecurity, database, and network teams to ensure changes and releases are delivered with minimal business disruption.

Job Requirement

• Minimum 10 years of experience supporting and managing mission-critical applications within financial services, capital markets, brokerage, or banking environments.
• At least 5 years of leadership experience managing application support or production support teams.
• Proven experience managing high-availability, business-critical applications and production support operations.
• Strong background in incident management, problem management, service delivery, RCA, operational governance, change management, and release management.
• Experience managing offshore support teams and coordinating application services across multiple locations.
• Strong stakeholder management experience, with the ability to engage business users, senior management, technology teams, and external vendors.
• Proven experience managing third-party application vendors and service providers, including SLA and service performance.
• Good understanding of ITIL or IT service management frameworks.
• Strong troubleshooting, analytical, communication, and problem-solving capabilities, with the ability to manage multiple priorities in a high-pressure environment.
• Experience supporting enterprise applications across Microsoft and/or Linux platforms.
• Good understanding of databases, SQL, APIs, application interfaces, web services, and middleware technologies.
• Experience with application monitoring, observability, logging, batch processing, job scheduling, and operational support tools.
• Exposure to scripting and automation for improving operational efficiency and reducing operational risk.
• Experience supporting trading, brokerage, clearing, settlement, market data, wealth management, or other capital markets applications is advantageous.
• Exposure to cloud platforms and modern monitoring/observability solutions is advantageous.
• Knowledge of MSSQL, Web Services, and API integrations is advantageous.
• Good understanding or interest in financial markets and trading systems is preferred.

Pay: RM22,000.00 - RM24,500.00 per month

Work Location: In person