兼职 Banking Associate - Banking Officer - Banking Services Executive 工作, 薪水, Market SHIFT Consultants 公司招聘中 - Ricebowl

Role Description

Support customers and banking operations through accurate transaction processing, responsive service, and effective coordination. Understand customer requests, explain relevant services, and follow established controls to deliver reliable banking experiences within the assigned remit.

Key Responsibilities

• Respond to customer enquiries about accounts, transactions, and banking services.
• Verify customer identity, instructions, and supporting documents before processing requests.
• Support account opening, maintenance, and closure through approved procedures.
• Process or coordinate payments, transfers, deposits, and other assigned transactions.
• Check transaction details, approvals, and system records for accuracy.
• Investigate discrepancies and coordinate resolution with relevant teams.
• Support customer due diligence and periodic information updates.
• Identify customer needs and refer suitable opportunities to authorized specialists.
• Maintain accurate records, case notes, and supporting documentation.
• Escalate complaints, unusual activity, suspected fraud, and control exceptions promptly.
• Meet agreed service standards and processing deadlines.
• Protect customer information and follow access, confidentiality, and approval requirements.

Role-Specific Responsibilities

• Banking Associate: Support customer servicing, documentation, transaction processing, or relationship teams, with responsibilities determined by the assigned department.
• Banking Officer: Independently handle assigned banking processes, review documentation, resolve routine exceptions, and perform checks within delegated authority.
• Banking Services Executive: Coordinate service requests, explain account procedures, and manage customer follow-up across branch, remote, or operational channels.

Qualifications

• Relevant experience in banking, financial services, operations, administration, or customer service.
• Basic understanding of banking products, transaction processes, and operational controls.
• Strong numerical skills and attention to detail.
• Clear communication and a professional, service-focused approach.
• Ability to follow procedures and recognize matters requiring escalation.
• Good organizational skills and ability to manage time-sensitive requests.
• Familiarity with office productivity tools and relevant banking or customer management systems.
• Sound judgment, professional integrity, and discretion.
• A diploma or degree in banking, finance, business, accounting, or a related field, or equivalent practical experience.
• Entry-level candidates may be considered where training and supervision are provided.
• Relevant product qualifications or authorization where required for assigned activities.

Preferred Qualifications

• Experience with account servicing, payment processing, or branch operations.
• Familiarity with customer due diligence, fraud indicators, and complaint handling.
• Experience reconciling transactions or maintaining control records.
• Relevant banking, finance, or service management training.
• Additional language skills relevant to the customer base.
• Willingness to work branch hours, shifts, or weekends where required.

Scope by Role

• Banking Associate: Provides assigned customer or operational support.
• Banking Officer: Owns defined processing and service activities within approved authority.
• Banking Services Executive: Focuses on responsive customer service and coordinated completion of banking requests.