全职 Customer Service Officer (Automotive) 工作, 薪水 up to SGD 2,600, PEOPLE PROFILERS (SERVICES) PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Summary

• Budget $2600-$2800
• Work Location in Alexandra or Ubi

As a Customer Service Officer, you’ll deliver outstanding service by managing customer interactions both in-person and over the phone.

• Serve as the first point of contact by warmly greeting customers.

• Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.

• Collect and update customer details, vehicle registration, and ownership records.

• Verify warranty and support agreements per local guidelines.

• Book appointments across three service centres and offer mobility services.

• Screen technical calls and route them to the appropriate service advisor and payment method.

• Optimize workshop capacity by efficiently assigning vehicles and tasks.

• Provide general advice and set clear expectations for service follow-up.

• Assist in executing product campaigns and service promotions.

• Arrange airport pickup/delivery and schedule car care services.

• Monitor customer waiting times and non-verbal cues to maintain service standards.

• Generate daily, weekly, and monthly reports as needed.

• Hand over vehicle to customers with basic work explanation.

Requirements

• Minimum GCE ‘O’ Level or equivalent qualification

• At least 2 years of experience in customer service or call centre support

• Strong communication and customer service skills

• Able to thrive in a fast-paced environment and work well under pressure
  

   We regret to inform you that only shortlisted applicants will be notified

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