全职 Customer Success Specialist (Non-Voice) - Mandarin - KL 工作, 薪水, TP Federal Territory 公司招聘中 - Ricebowl

Overview

We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative (Mandarin Support). This position focuses on providing assistance to customers via email and live chat only, ensuring high-quality service and satisfaction.

What We Offer

• :Competitive salary based on experience
• .Training provided with opportunities for career growth
• .Friendly and multicultural working environment
• .Located near public transportation with easy access to Kelana Jaya LRT

.Qualification

• sProficient in Mandarin (written and reading) and able to communicate in basic English
• .Strong typing, written communication, and comprehension skills
• .Ability to multitask and manage time effectively
• .Willing to work on rotational shifts, including weekends and public holidays
• .Must be able to work on-site at Kelana Center Point, Petaling Jaya (Selangor)
• .Previous experience in customer service is an advantage but not mandatory

.Responsibilitie

sKey Responsibilities

• :Handle customer inquiries professionally via email and chat
• .Provide accurate information on products, services, and policies
• .Resolve customer issues and escalate complex cases when needed
• .Ensure all interactions are properly documented in the system
• .Maintain a positive and helpful attitude throughout all communications
• .Adhere to shift schedules and meet performance targets