jobs in Maybank

全职 Banking-As-A-Service Operations Lead 工作, 薪水, Maybank Federal Territory 公司招聘中 - Ricebowl

Banking-As-A-Service Operations Lead

Maybank

全职

KL City, Federal Territory

分享
保存

工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Responsibilities

Job Description

  • Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
  • Platform Reliability: Track the progress of technical bug fixes, facilitate daily stand-ups with developers, maintain the bug backlog, and validate fixes before closure.
  • Business Partner Engagement: Provide consistent operational updates and health reports to BaaS business partners by drafting daily/weekly status reports, leading operational review meetings, and managing partner expectations.
  • Technology Partner Management: Manage technology vendor relationships, including contracts, renewals, and financial tracking, reviewing invoices, leading QBRs, and managing licenses and other vendor commitments.
  • SLA Compliance: Monitor and enforce Service Level Agreements (SLAs) with all technology partners by auditing vendor performance data, calculating “service credits” for breaches, and refining SLA definitions.

Job Requirements

Requirements

  • Bachelor’s degree in Information Technology, Business Management, or a related field. Post-graduate degree and/or relevant profession-certifications are an advantage.
  • Experienced in IT Operations, Production Support, or Service Management within the banking or fintech sector.
  • Leadership role in leading support teams and managing cross-functional technical workflows.
  • Service Management Excellence: Expert knowledge of incident, problem, and change management frameworks.
  • Financial Acumen: Ability to manage operational budgets, track OPEX, and analyse the financial impact of SLA breaches.
  • Data-Driven Reporting: Experienced in using application tools to generate and manage operational KPIs
  • Negotiation & Customer-Centric Mindset: Strong skills in managing vendor performance and negotiating contract renewals while maintaining a focus on the “Business Partner” perspective to ensure mutual satisfaction.

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

了解更多