兼职 Freelance IT Support Engineer 工作, 薪水, Techdravin Federal Territory 公司招聘中 - Ricebowl

Support Windows 10/11 devices, laptops, desktops, and peripherals.

Administer and troubleshoot Microsoft Entra ID (Azure Active Directory), SCCM, Microsoft Intune, and Windows Autopilot.

Manage Microsoft 365, Office 365, Microsoft Exchange, Active Directory, Group Policy, DNS, and DHCP.

Provide support for ServiceNow ticket management.

Troubleshoot PST/OST files, Outlook issues, and Print Spooler services.

Install, configure, and troubleshoot network and standalone printers and scanners.

Coordinate with OEM vendors for hardware repairs and major printer issues.

Perform printer driver installation, cartridge replacement, paper jam resolution, and PrintLogic support.

Execute hardware refresh and deployment projects.

Own the end-user onboarding process, including:

Hardware allocation

Device configuration

Software installation

CMDB updates

Basic IT induction for new employees

Manage offboarding activities, including hardware collection, inventory updates, and compliance with HR legal hold procedures.

Support network, Zoom, and change management activities for BAU and project work.

Assist users with data backup in accordance with company policies.

Deliver exceptional customer service while maintaining SLA compliance.

Required Technical Skills

Microsoft Entra ID (Azure Active Directory)

Microsoft SCCM

Microsoft Intune

Windows Autopilot

ServiceNow

Microsoft 365 / Office 365

Microsoft Exchange

Active Directory

DNS & DHCP

Group Policy

Windows 10 & Windows 11

PST & OST Troubleshooting

Print Spooler

Hardware Troubleshooting

Printer & Scanner Support

Desktop Imaging & Deployment

Additional Preferred Skills

Experience supporting Microsoft Teams Rooms, Zoom Rooms, and Cisco Codec environments

Hands-on experience with Crestron or similar AV systems

Mobile Device Management (MDM) solutions

macOS support experience (preferred)

Enterprise IT support experience within corporate environments

Strong troubleshooting and customer service skills