JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What your day-to-day will look like:
1.Support daily operations and monitor vendor performance
Support Service Delivery Manage (SDM) in daily operations for the Bank’s outsourcing service and other services, for example: Place order in vendor’s system
Ad-hoc service arrangement (e.g. relocation of service points, change of service schedule etc.)
Update details of service points, vendor staff list and relevant documents
Handle material request (e.g. mailing bags/ seals)
Handle enquiries from other departments
Monitor vendor performanceAssist in site visit arrangements
Regular checks/review of vendors’ services
Follow up with vendors on issues/service failure/incidents, with timely escalation and provide updates/reports to relevant parties
Collaborate with vendors and other departments when smooth out operation/ issues within the workplace.
2. Reporting
Review reports from vendors to ensure accuracy and meeting the agreed service level, with timely submission
Follow up the report if there are any issues/discrepancies
Collect data from vendors and prepare internal reports
3. Arrange purchase and payment requests
Raise purchase order in our Corporate Purchasing (COUPA) system
Verify invoices from vendors and submit payment application via COUPA
Prepare PeopleSoft payment template for non-COUPA payment
4. Schedule and coordinate internal and external meetings
Arrange meeting scheduling
Prepare related meeting material (e.g. agenda, meeting minutes, supporting documents, etc.)
Follow up action items discussed in meetings
5. Assist in regular review of service processes/ documents
Assist SDM to update relevant documents/ manual upon changes or regular review exerciseStandard Operating Procedures
Business Continuity Plan (BCP)
Incident escalation list
6. Assist to drive the different projects
Under daily operational experience, assist in driving different initiatives (such as workflow simplification, saving, paperless, etc.)
Assist SDM to negotiate with vendor to identify any opportunities
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.