- North Bridge Road Downtown Core Central Region (Singapore) Singapore
全职 Marketing Support Manager 工作, 薪水 up to SGD 3,500, SME Marketing Solutions Pte. Ltd. Central Region (Singapore) 公司招聘中 - Ricebowl
Marketing Support Manager
SME Marketing Solutions Pte. Ltd.
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职位描述
岗位职责
SME Marketing Solutions Pte Ltd
Role purpose
The Marketing Support Manager coordinates marketing campaigns and training programmes while serving as a co-trainer. The role supports SME owners and staff as they learn to use TikTok, generative AI tools such as Seedance, and MiniChat X for content creation, customer engagement, and marketing automation.
Key responsibilities
Training and learner support
Co-train alongside lead trainers in TikTok, generative AI, Seedance, and MiniChat X workshops.
Demonstrate tools, guide hands-on exercises, and help learners complete practical tasks during class.
Explain concepts in clear, practical terms suited to SME owners and their teams.
Help learners troubleshoot account setup, content creation, campaign workflows, and platform use.
Follow up after training to answer questions and help learners apply what they have learned.
Prepare and update training slides, exercises, guides, demo accounts, and FAQs with the lead trainers.
Marketing and campaign support
Coordinate campaigns for courses, workshops, events, and MiniChat X.
Prepare and review social posts, email newsletters, WhatsApp invitations, landing-page content, and promotional materials.
Maintain the marketing calendar and check that campaign information is accurate before publication.
Monitor enquiries, registrations, and campaign results, and coordinate timely follow-up with the sales team.
MiniChat X onboarding and customer support
Guide SME customers through MiniChat X onboarding and basic setup.
Teach customers how to use relevant features, including CRM, AI Agent, appointment booking, messaging, and automation workflows.
Gather user feedback and recurring questions to improve training materials and customer support.
Programme and team coordination
Work with trainers, partners, venues, and internal teams to prepare and deliver training sessions.
Coordinate learner communications, attendance, materials, feedback, and post-course follow-up.
Assign and review marketing support tasks to keep campaigns and programmes on schedule.
Report on campaign performance, learner feedback, and common support issues.
Requirements
Experience in digital marketing, training support, customer education, or a related role.
Confidence speaking to groups and guiding learners through hands-on exercises.
Practical knowledge of TikTok marketing and content creation.
Familiarity with generative AI tools and a willingness to stay current with Seedance and similar platforms.
Ability to learn MiniChat X thoroughly and demonstrate its features to SME users.
Strong communication, organisation, and problem-solving skills.
Training or facilitation experience, including ACLP, is an advantage.
Measures of success
Learners can complete practical exercises and apply the tools in their businesses.
Training sessions and marketing campaigns are delivered on schedule.
Customers receive clear onboarding and timely support.
Learner feedback, customer questions, and campaign results lead to useful improvements.
Reports to:
Management / Head of Marketing
Location:
Singapore
SME Marketing Solutions Pte Ltd
is a Singapore-based digital transformation company dedicated to helping Small & Medium Enterprises (SMEs) grow through
AI, automation, and omnichannel marketing strategies
.
We go beyond traditional training by providing an integrated ecosystem of
Training → Solutions → Strategy → Community
, enabling businesses to not only learn but also implement and scale effectively.
Our core expertise includes:
WhatsApp Marketing & Automation
AI-driven Content & Workflow Systems
TikTok & Social Media Marketing
Omnichannel Lead Generation & Sales Funnels
Digital Payment & Online Ordering Solutions
Through our proprietary platforms such as MiniChat Pro V2, we help businesses
capture leads, automate engagement, and convert sales — all within a single system
.
We also run workshops, mentorship programs, and business networking communities to empower SME owners, marketers, and sales professionals to stay competitive in today’s fast-evolving digital landscape.
Role purpose
The Marketing Support Manager coordinates marketing campaigns and training programmes while serving as a co-trainer. The role supports SME owners and staff as they learn to use TikTok, generative AI tools such as Seedance, and MiniChat X for content creation, customer engagement, and marketing automation.
Key responsibilities
Training and learner support
Co-train alongside lead trainers in TikTok, generative AI, Seedance, and MiniChat X workshops.
Demonstrate tools, guide hands-on exercises, and help learners complete practical tasks during class.
Explain concepts in clear, practical terms suited to SME owners and their teams.
Help learners troubleshoot account setup, content creation, campaign workflows, and platform use.
Follow up after training to answer questions and help learners apply what they have learned.
Prepare and update training slides, exercises, guides, demo accounts, and FAQs with the lead trainers.
Marketing and campaign support
Coordinate campaigns for courses, workshops, events, and MiniChat X.
Prepare and review social posts, email newsletters, WhatsApp invitations, landing-page content, and promotional materials.
Maintain the marketing calendar and check that campaign information is accurate before publication.
Monitor enquiries, registrations, and campaign results, and coordinate timely follow-up with the sales team.
MiniChat X onboarding and customer support
Guide SME customers through MiniChat X onboarding and basic setup.
Teach customers how to use relevant features, including CRM, AI Agent, appointment booking, messaging, and automation workflows.
Gather user feedback and recurring questions to improve training materials and customer support.
Programme and team coordination
Work with trainers, partners, venues, and internal teams to prepare and deliver training sessions.
Coordinate learner communications, attendance, materials, feedback, and post-course follow-up.
Assign and review marketing support tasks to keep campaigns and programmes on schedule.
Report on campaign performance, learner feedback, and common support issues.
Requirements
Experience in digital marketing, training support, customer education, or a related role.
Confidence speaking to groups and guiding learners through hands-on exercises.
Practical knowledge of TikTok marketing and content creation.
Familiarity with generative AI tools and a willingness to stay current with Seedance and similar platforms.
Ability to learn MiniChat X thoroughly and demonstrate its features to SME users.
Strong communication, organisation, and problem-solving skills.
Training or facilitation experience, including ACLP, is an advantage.
Measures of success
Learners can complete practical exercises and apply the tools in their businesses.
Training sessions and marketing campaigns are delivered on schedule.
Customers receive clear onboarding and timely support.
Learner feedback, customer questions, and campaign results lead to useful improvements.
Reports to:
Management / Head of Marketing
Location:
Singapore
SME Marketing Solutions Pte Ltd
is a Singapore-based digital transformation company dedicated to helping Small & Medium Enterprises (SMEs) grow through
AI, automation, and omnichannel marketing strategies
.
We go beyond traditional training by providing an integrated ecosystem of
Training → Solutions → Strategy → Community
, enabling businesses to not only learn but also implement and scale effectively.
Our core expertise includes:
WhatsApp Marketing & Automation
AI-driven Content & Workflow Systems
TikTok & Social Media Marketing
Omnichannel Lead Generation & Sales Funnels
Digital Payment & Online Ordering Solutions
Through our proprietary platforms such as MiniChat Pro V2, we help businesses
capture leads, automate engagement, and convert sales — all within a single system
.
We also run workshops, mentorship programs, and business networking communities to empower SME owners, marketers, and sales professionals to stay competitive in today’s fast-evolving digital landscape.
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