- Singapore
全职 Customer Service Officer (Non-sales) 工作, 薪水 up to SGD 4,000, D L Resources Pte Ltd 公司招聘中 - Ricebowl
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职位描述
岗位职责
Training program (paid training)
5-weeks training program on bank's product and services, CRM systems and on-the-job training.
Shift timing (PH Weekend Shift)
Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
Customer Fulfillment follow through on case handling and with customers
Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Job requirements
Candidate without relevant experience are welcomed to apply
Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Possess good command of written and spoken English.
Good analytical skills; passion for working and is good in working with numbers.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
Passion for working, responsible and with good working attitude.
Proficient in PC skills including MS Office applications.
Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
About Us
: Build Your Career in Banking, Technology & Corporate Job Opportunities — Contract & Permanent Roles Available
D L Resources
provides technology managed services and outsourced staffing workforce solutions for financial services institutions, banks, multi-national corporations MNCs and technology firms. We also offer recruitment, head-hunting, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.
EA License No: 24C2333
LinkedIn: *************
5-weeks training program on bank's product and services, CRM systems and on-the-job training.
Shift timing (PH Weekend Shift)
- Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week
- Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between
- Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)
- Or otherwise advised by the client
- Applicants should be comfortable with a North-East region work location
Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
Customer Fulfillment follow through on case handling and with customers
Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Job requirements
Candidate without relevant experience are welcomed to apply
Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Possess good command of written and spoken English.
Good analytical skills; passion for working and is good in working with numbers.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
Passion for working, responsible and with good working attitude.
Proficient in PC skills including MS Office applications.
Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
About Us
: Build Your Career in Banking, Technology & Corporate Job Opportunities — Contract & Permanent Roles Available
D L Resources
provides technology managed services and outsourced staffing workforce solutions for financial services institutions, banks, multi-national corporations MNCs and technology firms. We also offer recruitment, head-hunting, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.
EA License No: 24C2333
LinkedIn: *************
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