全职 Client Management Lead (Group Insurance-Employee Benefits, $8.6k), (ID: 714477) 工作, 薪水 up to SGD 7,500, PERSOL SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Responsibilities:

• Lead, coach, and develop a team of Account Managers to achieve portfolio targets across renewal retention, profitability, and service standards within Group Insurance / Employee Benefits.
• Drive consistent account management practices across the team, including renewal planning, client servicing cadence, and intermediary engagement.
• Provide technical guidance to support effective renewal strategies and day-to-day account management decision-making.
• Oversee portfolio management activities, ensuring service levels and turnaround times are met and issues are addressed early.
• Serve as the escalation point for complex client, intermediary, and operational matters, ensuring timely resolution and clear follow-through.
• Monitor team performance, identify capability or process gaps, and implement improvements to raise productivity and service quality.
• Partner with internal stakeholders to support business objectives and coordinated delivery across functions.
• Support management in implementing strategic initiatives and improvement projects that enhance portfolio performance and customer experience.
• Drive process improvements to strengthen operational effectiveness and improve servicing outcomes across Group Insurance / Employee Benefits accounts.
• Promote strong risk awareness and ensure compliance with internal policies, governance standards, and regulatory requirements.

Requirements:

• Degree in a relevant discipline or equivalent professional qualifications.
• Minimum 5–8 years of relevant experience in Group Insurance, Employee Benefits, and/or account management.
• Experience mentoring team members, guiding colleagues, or leading projects/initiatives in an account management setting.
• Strong stakeholder management and influencing skills, with the ability to build effective working relationships.
• Good understanding of renewal strategy, portfolio management, and client servicing practices in Group Insurance / Employee Benefits.
• Ability to handle escalations with sound judgment, structured problem-solving, and timely decision-making.
• Comfortable working in a dynamic environment with a proactive and outcomes-focused approach.
• Demonstrated track record of driving service improvements and operational efficiencies. 

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 | PERSOL Singapore Pte Ltd

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