- Outram Central Region (Singapore) Singapore
全职 Global Operations Center Support Specialist 工作, 薪水 up to SGD 6,500, FIRMUS METAL INTERNATIONAL PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Global Operations Center Support Specialist
FIRMUS METAL INTERNATIONAL PTE. LTD.
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职位描述
岗位职责
ROLES AND RESPONSIBILITIES
As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work in a 24x7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to be responsible for:
Network Monitoring & Operations
Manage tier-1 network monitoring round the clock.
Monitor the performance and health of data centre, networks, and hardware systems.
Identify potential issues and troubleshoot technical problems promptly to minimise downtime.
Log, update, and progress tickets to resolution.
Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.
Incident Management & Escalation
Follow escalation procedures during critical incidents.
Act as the point of contact for significant events or technical escalations.
Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.
Documentation & Communication
Compile daily monitoring and operational tasks into documents.
Ensure compliance with physical security procedures, including visitor management and equipment movement.
Maintain access logs and service reports.
Track equipment movement in and out of data centres and warehouse facilities.
Quality Assurance & Assessment
Ensure subcontractors deliver quality services and meet contractual obligations.
Conduct routine assessments of data centre infrastructure systems and critical facilities.
Perform other duties as assigned by line managers.
SKILLS AND EXPERIENCE
Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience.
Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.
Able to work shifts, including weekends and public holidays.
Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.
Proficient in network and server hardware troubleshooting.
Possesses a working knowledge of physical IT infrastructure components.
Comfortable working on rotating shifts.
Have working knowledge and experience with monitoring and ticketing tools.
Demonstrates good problem-solving and communication skills.
Proven ability to work effectively under direction.
Location & Reporting
Based in: Singapore
Reporting to: Senior Operations Manager, Singapore
ABOUT FIRMUS AND SUSTAINABLE METAL CLOUD
Firmus Technologies is a global leader tracking the energy problem in Artificial Intelligence (AI). Our mission is to create the world’s most energy-efficient AI infrastructure, combining cutting-edge technology with a steadfast commitment to sustainability. We provide customers access to energy savings via our large-scale GPU cloud service Sustainable Metal Cloud (SMC).
Our infrastructure and cloud service is designed to transform the way AI is hosted, empowering organisations to scale their AI workloads efficiently while drastically cutting carbon emissions and operational costs. With locations across Southeast Asia and a growing presence globally, we are expanding our footprint of energy-efficient, sustainable AI factories that enable the responsible growth of artificial intelligence.
As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work in a 24x7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to be responsible for:
Network Monitoring & Operations
Manage tier-1 network monitoring round the clock.
Monitor the performance and health of data centre, networks, and hardware systems.
Identify potential issues and troubleshoot technical problems promptly to minimise downtime.
Log, update, and progress tickets to resolution.
Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.
Incident Management & Escalation
Follow escalation procedures during critical incidents.
Act as the point of contact for significant events or technical escalations.
Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.
Documentation & Communication
Compile daily monitoring and operational tasks into documents.
Ensure compliance with physical security procedures, including visitor management and equipment movement.
Maintain access logs and service reports.
Track equipment movement in and out of data centres and warehouse facilities.
Quality Assurance & Assessment
Ensure subcontractors deliver quality services and meet contractual obligations.
Conduct routine assessments of data centre infrastructure systems and critical facilities.
Perform other duties as assigned by line managers.
SKILLS AND EXPERIENCE
Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience.
Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.
Able to work shifts, including weekends and public holidays.
Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.
Proficient in network and server hardware troubleshooting.
Possesses a working knowledge of physical IT infrastructure components.
Comfortable working on rotating shifts.
Have working knowledge and experience with monitoring and ticketing tools.
Demonstrates good problem-solving and communication skills.
Proven ability to work effectively under direction.
Location & Reporting
Based in: Singapore
Reporting to: Senior Operations Manager, Singapore
ABOUT FIRMUS AND SUSTAINABLE METAL CLOUD
Firmus Technologies is a global leader tracking the energy problem in Artificial Intelligence (AI). Our mission is to create the world’s most energy-efficient AI infrastructure, combining cutting-edge technology with a steadfast commitment to sustainability. We provide customers access to energy savings via our large-scale GPU cloud service Sustainable Metal Cloud (SMC).
Our infrastructure and cloud service is designed to transform the way AI is hosted, empowering organisations to scale their AI workloads efficiently while drastically cutting carbon emissions and operational costs. With locations across Southeast Asia and a growing presence globally, we are expanding our footprint of energy-efficient, sustainable AI factories that enable the responsible growth of artificial intelligence.
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