RESPONSIBILITIES :-
- Manage daily clinic operations to ensure efficiency and high standards of patient care.
- Lead, evaluate and supervise clinic staff, including training, scheduling, performance management, providing ongoing support and development, and fostering a positive work environment.
- Coordinate patient scheduling, manage patient complaints, ensure optimal resource utilization and assure a positive experience for patients and their families.
- Monitor and improve the quality of care delivered to patients.
- Handle patient complaints and concerns, and implement strategies to enhance patient satisfaction and create a positive experience.
- Oversee clinic budgets, manage expenses, monitor financial performance, and ensure accurate billing and reimbursement.
- Handle administrative tasks such as managing patient records, maintaining supplies and equipment inventory, and generating reports for the Management.
- Ensure the clinic complies with healthcare regulations, safety standards, internal policies and legal guidelines, and implement quality improvement initiatives.
- Serve as the primary point of contact and communication link between staff, patients, and the Management.
- Assist in developing and implementing policies, procedures, and special projects to improve operations and patient care.
- Assist in any ad-hoc task given from time to time.
SKILLS AND QUALIFICATIONS :-
- Strong leadership and management skills.
- Excellent communication and interpersonal skills to interact effectively with patients, staff and the Management.
- Strong time management and organizational skills to manage multiple tasks and prioritize effectively.
- Proficiency in administrative and financial tasks, including budgeting and billing.
- Knowledge of healthcare regulations and compliance standards is an added advantage
- Experience in a healthcare or clinical setting is an added advantage
- Ability to handle stress and complex situations.
- Location : Bukit Baru, Melaka
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,100.00 per month
Work Location: In person