全职 Customer Relations Executive 工作, 薪水 up to MYR 4,000, Zura Charge WP Kuala Lumpur 公司招聘中 - Ricebowl

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or a related field.

• Fresh graduates are encouraged to apply; candidates with 1–2 years of experience in customer service or customer relations will have an added advantage.

• Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.

• Excellent verbal and written communication skills in English and Bahasa Malaysia. Mandarin proficiency is an added advantage.

• Strong interpersonal and customer relationship management skills.

• Ability to handle customer inquiries, complaints, and service requests professionally and efficiently.

• Strong problem-solving skills with the ability to remain calm under pressure.

• Highly organized with excellent multitasking and time management abilities.

• Familiarity with CRM systems or customer support platforms is an added advantage.

• Positive attitude, customer-focused mindset, and willingness to learn.

• Ability to work independently as well as collaboratively in a team environment.

• Attention to detail and ability to maintain accurate customer records and documentation.

• Serve as the primary point of contact for customers, property managements, and business partners regarding EV charging services.

• Build and maintain strong relationships with customers by providing timely and professional support.

• Respond to customer inquiries, feedback, and complaints via phone, email, WhatsApp, and other communication channels.

• Coordinate with the Operations and Technical teams to resolve customer issues efficiently.

• Follow up with customers to ensure a positive service experience and high satisfaction levels.

• Maintain accurate customer records and update the CRM system.

• Assist customers with account registration, charging services, and payment-related inquiries.

• Monitor customer feedback and recommend improvements to enhance service quality.

• Prepare customer service reports and escalate unresolved issues when necessary.

• Support customer engagement initiatives and perform other duties assigned by management.

Required Skills

• Annual Leave
• EPF
• SOCSO
• EIS