全职 Virtual Assistant Care Coordinator | Healthcare #HMS 工作, 薪水 up to SGD 2,800, RECRUIT EXPRESS PTE LTD Islandwide (Singapore) 公司招聘中 - Ricebowl

Virtual Assistant Care Coordinator | Healthcare

Jurong
Up to $3,500/month
8-Month Contract

Working Hours
• Monday–Thursday: 8.30am–6.00pm
• Friday: 8.30am–5.30pm

Patient Outreach & Virtual Care

• Conduct outreach to eligible patients and support programme enrolment
• Monitor the patient dashboard daily and review responses received through the patient-facing chatbot
• Route and escalate patient responses to the appropriate clinical team according to established workflows and protocols
• Follow up with non-responsive patients and guide them on using the chatbot
• Verify patient enrolment and ensure information is accurately reflected on the dashboard
• Communicate professionally with patients and caregivers through telephone and digital channels

Care Coordination

• Coordinate appointments, referrals, handovers and communication between patients and clinical teams
• Recognise potential red flags and escalate concerns promptly according to established protocols
• Maintain accurate and timely documentation of patient interactions, outcomes and escalations across relevant IT systems
• Follow up on cases and ensure required actions are completed

Data, Reporting & Improvement

• Maintain and update patient databases accurately
• Collate and validate data relating to enrolment, response rates, outreach attempts, escalations and patient outcomes
• Analyse data to identify trends, care gaps and recurring non-response patterns
• Prepare regular operational reports and updates
• Support audits, service evaluation and continuous improvement initiatives
• Use data to identify opportunities to improve workflows and patient engagement

Interested candidates, do submit your resume to : ************* OR telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820