全职 Client Success Executive 工作, 薪水, MCI Group 公司招聘中 - Ricebowl

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

THE OPPORTUNITY

At MCI, we believe great experiences start with great people, bold ideas, and strong collaboration. As a Client Success Executive, you will be an integral part of the team, working closely with Account Managers and colleagues to bring exciting brand experiences, events, and marketing campaigns to life.

From supporting new business pitches and developing creative ideas to sourcing suppliers, preparing costings, and servicing client accounts, you will be involved in the action from day one. This is an opportunity to learn, contribute, and grow while playing a meaningful role in delivering impactful experiences for our clients.

THE WORK

1. Support Pitches & New Business Development

• Work closely with Account Managers and the wider team to develop compelling pitch proposals and presentations.
• Contribute ideas, research trends, explore creative concepts, and help turn client briefs into engaging event and marketing experiences.
• Research venues, suppliers, entertainment, activities, and other event elements to support creative recommendations.
• Source quotations, develop cost estimates, compare supplier options, and support budget preparation to ensure ideas are both exciting and commercially viable.
• Assist in preparing pitch decks, proposals, and supporting materials that bring our ideas to life and help us win new business.

2. Support Account Servicing & Client Relationships

• Work alongside Account Managers to support the day-to-day servicing of client accounts, ensuring projects and requests are managed efficiently.
• Assist in understanding client briefs, coordinating internal teams, and following up on project deliverables.
• Prepare meeting materials, project updates, reports, timelines, and other account documentation.
• Build positive working relationships with clients, suppliers, and internal stakeholders through clear communication and a collaborative approach.
• Stay curious about our clients’ businesses, brands, and objectives, and look for opportunities to contribute ideas that add value.

THE CONNECTION

Reports To

Account Manager (for daily activities)

Works Closely With

Sales Team (Local and Regional), Operation Team / Project Managers, Sales Support and other Product Practices within MCI.

THE MUST HAVE

• This role is suitable for well-rounded individuals with business, hospitality, or a marketing degree.
• 1 – 3 years of experience in the meetings and events and/or hotel and hospitality industry would be an advantage.
• 1 – 3 years of experience in the account management or account servicing role would be an advantage.
• Strong verbal and written communication skills, with proficiency in Microsoft Office and presentation development, are essential.
• Great customer mindset, proactive disposition with strong negotiation and problem-solving skills.
• Result driven personality with energy, commitment and a strong drive to succeed.

THE GOOD TO HAVE

• Adaptable and solution oriented, with the ability to thrive in a fast-paced environment
• Strong sense of ownership, responsibility, and attention to detail
• Willingness to travel and support onsite delivery when required

LOCAL BENEFITS

• Birthday Leave
• Group Hospital & Surgical, Outpatient Clinical (including virtual consultation), Outpatient Specialist, Personal Accident & Mental Wellness
• Wellness Benefits
• Continuous learning opportunities through our Learning & Development portal and external training programmes
• Hybrid Working Arrangement

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

THE OPPORTUNITY

At MCI, we believe great experiences start with great people, bold ideas, and strong collaboration. As a Client Success Executive, you will be an integral part of the team, working closely with Account Managers and colleagues to bring exciting brand experiences, events, and marketing campaigns to life.

From supporting new business pitches and developing creative ideas to sourcing suppliers, preparing costings, and servicing client accounts, you will be involved in the action from day one. This is an opportunity to learn, contribute, and grow while playing a meaningful role in delivering impactful experiences for our clients.

THE WORK

1. Support Pitches & New Business Development

• Work closely with Account Managers and the wider team to develop compelling pitch proposals and presentations.
• Contribute ideas, research trends, explore creative concepts, and help turn client briefs into engaging event and marketing experiences.
• Research venues, suppliers, entertainment, activities, and other event elements to support creative recommendations.
• Source quotations, develop cost estimates, compare supplier options, and support budget preparation to ensure ideas are both exciting and commercially viable.
• Assist in preparing pitch decks, proposals, and supporting materials that bring our ideas to life and help us win new business.

2. Support Account Servicing & Client Relationships

• Work alongside Account Managers to support the day-to-day servicing of client accounts, ensuring projects and requests are managed efficiently.
• Assist in understanding client briefs, coordinating internal teams, and following up on project deliverables.
• Prepare meeting materials, project updates, reports, timelines, and other account documentation.
• Build positive working relationships with clients, suppliers, and internal stakeholders through clear communication and a collaborative approach.
• Stay curious about our clients’ businesses, brands, and objectives, and look for opportunities to contribute ideas that add value.

THE CONNECTION

Reports To

Account Manager (for daily activities)

Works Closely With

Sales Team (Local and Regional), Operation Team / Project Managers, Sales Support and other Product Practices within MCI.

THE MUST HAVE

• This role is suitable for well-rounded individuals with business, hospitality, or a marketing degree.
• 1 – 3 years of experience in the meetings and events and/or hotel and hospitality industry would be an advantage.
• 1 – 3 years of experience in the account management or account servicing role would be an advantage.
• Strong verbal and written communication skills, with proficiency in Microsoft Office and presentation development, are essential.
• Great customer mindset, proactive disposition with strong negotiation and problem-solving skills.
• Result driven personality with energy, commitment and a strong drive to succeed.

THE GOOD TO HAVE

• Adaptable and solution oriented, with the ability to thrive in a fast-paced environment
• Strong sense of ownership, responsibility, and attention to detail
• Willingness to travel and support onsite delivery when required

LOCAL BENEFITS

• Birthday Leave
• Group Hospital & Surgical, Outpatient Clinical (including virtual consultation), Outpatient Specialist, Personal Accident & Mental Wellness
• Wellness Benefits
• Continuous learning opportunities through our Learning & Development portal and external training programmes
• Hybrid Working Arrangement

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!