POSITION SUMMARY
Assist Manager in the day to day operations of a retail store, indirectly oversees all store functions
KEY AREAS OF RESPONSIBILITIES
Drive the Sales
Deliver store’s / outlet’s sales performance
Communicate information on sales goals and targets to the team on a continuous basis
Prepares necessary sales reports for Managers
Deliver WOW Experience
Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.
Delivery Operation Excellence
Conduct daily briefing to retail staff on target and highlights of the day
Monitor stock availabilities
Maintain compliance of Store SOP at all times.
Maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS
Prepares monthly reports for Managers
Develop Team
Supervise retail staff
Encourage the team to demonstrate Valiram Entrepreneurial Spirit
Second in charge in the absence of Manager to look into staff-related matters
REQUIREMENT
Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
Diploma in related field or equivalent experience.
Ability to communicate, influence, and negotiate effectively with all levels of leadership.
Proven organizational skills – able to manage multiple demands with competing priorities and allocate time effectively.
Ability to analyze situations and resolve issues with innovation and creativity.
Ability to challenge and influence operational processes
The Valiram Group, established in Kuala Lumpur in 1935, has grown from a textile merchant into a conglomerate of luxury and lifestyle brands, placing the company as one of the most prestigious specialist retailers in Southeast Asia today. The group represents more than 150 brands and operates over 150 stores in numerous categories from fashion & accessories, timepieces & jewellery, perfume & cosmetics, to confectionary and dining concepts. Its footprint covers Malaysia, Singapore, Indonesia, Thailand, Philippines, Australia and recently China, in both domestic and travel retail environments.
We are the experts in creating world-class retail environments, offering compelling and luxurious shopping experiences which are unique, imaginative and unparalleled. We act as a brand guardian for our partners, growing our business in the region while preserving the hereditary of the brand. We provide . customer service that is second to none and carry an extensive offer of merchandise reaching out to consumers of today. The Valiram Group is continuously looking at new, exciting and strategic business opportunities. With that, the Valiram Group continues to bring to the region iconic luxury brands and cutting-edge retail concepts in the domestic and travel-retail arena.