全职 Bowling Manager - Assistant Manager 工作, 薪水 up to MYR 5,500, Wangsa Group Of Companies Federal Territory 公司招聘中 - Ricebowl

Job Description: Bowling Center Manager / Assistant Manager

Position Title: Operations Manager / Assistant Manager – Bowling Center

Department: Operations

Reporting To: HR Manager / Operations Director / General Manager

Location: Klang Valley Outlets (e.g., Wangsa Walk / One Utama / Setia City Mall / IOI City Putrajaya)

Employment Type: Full-Time

Job Summary

We are seeking a highly motivated, organized, and hands-on Bowling Center Manager / Assistant Manager to oversee day-to-day center operations. The ideal candidate will be responsible for leading shift teams, maintaining high customer service standards, ensuring equipment safety and operational efficiency, managing staff scheduling, and driving revenue growth through events, corporate bookings, and leagues.

Key Responsibilities & Duties1. Daily Operations & Venue Management

• Oversee daily opening and closing procedures, counter operations, lane allocations, and customer flow.
• Ensure all lanes, scoring equipment, rental shoes, house balls, and surrounding facilities are well-maintained, clean, and fully operational.
• Coordinate with the maintenance/technical team for prompt lane servicing, preventative maintenance, and mechanical troubleshooting.
• Ensure strict adherence to company Safety, Health, Hygiene, and Security policies across all areas of the facility.

2. Staff Supervision & Leadership

• Supervise, train, and mentor floor staff, counter staff, and maintenance helpers.
• Assist in preparing monthly work rosters, shift schedules, and attendance tracking to optimize labor cost control.
• Enforce staff grooming, punctuality, customer service excellence, and adherence to company SOPs.
• Handle basic staff relations, initial onboarding, and performance monitoring under HR guidance.

3. Customer Experience & Event Management

• Deliver exceptional customer service, handle walk-in inquiries, guest feedback, and resolve complaints promptly.
• Plan, organize, and execute corporate tournaments, birthday parties, social leagues, and special events.
• Liaise with marketing and management to promote promotions, package deals, and seasonal campaigns.

4. Financial & Administrative Control

• Manage daily Cash Management/POS transactions, shift collection reconciliations, and daily sales closing reports.
• Monitor inventory levels for counter supplies, rental equipment, socks, merchandise, and facility maintenance items.
• Assist in cost control, minimizing waste, and managing operational expenses within approved budgets.
• Maintain complete daily operational logs, incident reports, and staff documentation for management review.

Job Requirements & Qualifications

• Experience:
• Manager: Minimum 3–5 years of supervisory/management experience in bowling centers, leisure/entertainment venues, hospitality, or commercial retail management.
• Assistant Manager: Minimum 1–3 years of supervisory or team lead experience in a similar field.

Skills:

• Strong leadership, team management, and interpersonal skills.
• Basic technical/mechanical familiarity with bowling equipment (Brunswick, AMF, or similar lane management systems) is a distinct advantage.
• Proficient in POS systems, Microsoft Office (Excel, Word), and basic venue administration.
• Strong problem-solving skills and ability to work calmly under pressure during high-volume periods.

Attributes: Customer-oriented, detail-oriented, energetic, and highly dependable.

Work Schedule: Willingness to work on shifts, weekends, late hours, and public holidays according to retail/entertainment operational hours.

Job Type: Full-time

Pay: RM3,000.00 - RM5,500.00 per month

Work Location: In person