jobs in ITCAN PTE. LIMITED

全职 We’re Hiring! - Desktop Support Engineer 工作, 薪水 up to SGD 2,600, ITCAN PTE. LIMITED Islandwide (Singapore) 公司招聘中 - Ricebowl

We’re Hiring! - Desktop Support Engineer

ITCAN PTE. LIMITED

全职

Islandwide (Singapore)

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工作地点

  • Islandwide (Singapore) Singapore

职位描述

岗位职责

  • Provide Level 1 and Level 2 technical support for desktop computers, laptops, printers, mobile devices, and other IT equipment.
  • Install, configure, maintain, and troubleshoot Windows operating systems and business applications.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral-related issues.
  • Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
  • Manage user accounts, password resets, access permissions, and group memberships through Active Directory or Microsoft Entra ID.
  • Support IT equipment setup, configuration, deployment, and replacement.
  • Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
  • Assist with software installation, patch management, antivirus updates, and endpoint security compliance.
  • Provide support for email configuration, shared drives, printers, scanners, and other office productivity tools.
  • Log, track, prioritize, and resolve incidents and service requests through the IT service management (ITSM) system.
  • Escalate complex technical issues to the relevant infrastructure, network, security, or application support teams.
  • Perform routine preventive maintenance, system health checks, and IT asset inventory updates.
  • Maintain technical documentation, troubleshooting guides, and knowledge base articles.
  • Ensure compliance with IT policies, security standards, and established support procedures.
  • Provide remote and onsite technical support as required.

重要安全守则

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