全职 ADMIN SALES CUM CUSTOMER SERVICE 工作, 薪水 up to MYR 2,000, ZEAL SERVICE INDUSTRY SDN BHD Sabah 公司招聘中 - Ricebowl

1. Job Purpose

To provide administrative and sales support, manage customer inquiries, maintain good customer relationships, and coordinate service requests to ensure smooth daily operations and customer satisfaction.

2. Key ResponsibilitiesA. Sales Administration

• Prepare sales quotations, proposals, invoices, service agreements, and other sales-related documents.
• Maintain and update customer databases, sales records, and filing systems.
• Assist the Sales Department in preparing sales reports, follow-up reports, and other required documentation.
• Follow up with prospective customers on quotations, proposals, and sales inquiries.
• Coordinate with the Sales and Operation Departments regarding new contracts, service commencement dates, and customer requirements.
• Monitor contract expiry dates and assist with contract renewals.
• Support the preparation of sales presentations, marketing materials, and promotional activities.

B. Customer Service

• Handle incoming calls, emails, WhatsApp messages, and customer inquiries professionally.
• Respond to customer complaints, feedback, and service requests promptly.
• Record customer complaints and follow up with the Operation Department to ensure appropriate action is taken.
• Maintain positive relationships with existing customers and provide timely updates on service-related matters.
• Communicate service arrangements, changes, and updates to customers when necessary.
• Ensure all customer inquiries and complaints are properly documented and monitored until resolution.
• Maintain a professional and customer-oriented approach at all times.

C. Sales Coordination

• Identify and follow up on potential customers and new business opportunities.
• Assist in preparing customer quotations based on the requirements and approved pricing.
• Coordinate site visits, customer meetings, and appointments for the Sales team.
• Follow up on sales leads and maintain an updated sales pipeline.
• Assist in collecting customer information and requirements for new cleaning service contracts.
• Liaise with the Operation Department to ensure customer requirements are communicated accurately.

D. Administrative Duties

• Perform general administrative duties, including data entry, document preparation, scanning, filing, and record keeping.
• Maintain proper documentation of customer correspondence, contracts, quotations, and complaints.
• Prepare daily, weekly, and monthly reports as required by the Management.
• Ensure all documents and customer information are handled confidentially.
• Assist other departments with administrative matters when required.
• Perform any other duties assigned by the immediate superior from time to time.

3. Job Requirements

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Sales, Marketing, or a related field.
• Previous experience in sales administration, customer service, or office administration is an advantage.
• Good communication and interpersonal skills in Bahasa Malaysia and English.
• Proficient in Microsoft Office, particularly Microsoft Excel, Word, and email applications.
• Able to handle customer inquiries and complaints professionally.
• Well-organised, detail-oriented, responsible, and able to work independently.
• Able to multitask, prioritise tasks, and meet deadlines.
• Possess a positive attitude, willingness to learn, and good teamwork skills.

4. Key Performance Indicators (KPIs)

• Timely preparation of quotations, reports, and sales documentation.
• Response time to customer inquiries and complaints.
• Accuracy and completeness of customer records and sales documents.
• Timely follow-up on sales leads and quotations.
• Customer satisfaction and effective complaint follow-up.
• Proper coordination between Sales, Customer Service, and Operation Departments.
• Compliance with company policies, procedures, and reporting deadlines.

5. Authority and Accountability

The position is responsible for ensuring accurate sales administration, professional customer communication, timely follow-up on customer requests, and effective coordination with relevant departments. Any matters involving pricing approval, contractual commitments, service disputes, or decisions beyond the assigned authority must be referred to the immediate superior.

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person