全职 Business Analyst 工作, 薪水, AMK Technology Federal Territory 公司招聘中 - Ricebowl

Job Description: Digital Product Owner / Business Analyst

Location: Menara CIMB (MCIMB), Kuala Lumpur

Industry: Banking / Financial Services

Experience: Minimum 4 years in Product Ownership, Business Analysis, or Digital Product Management

Work Arrangement: onsite

Job Summary

We are looking for an experienced Digital Product Owner / Business Analyst to support digital banking initiatives across CIMB OCTO Web, OCTO Mobile, and the Wealth platform. The successful candidate will be responsible for managing business requirements, coordinating digital product delivery, improving customer journeys, and driving digital transformation initiatives in collaboration with business and technology stakeholders.

Key Responsibilities

• Manage the end-to-end delivery of digital initiatives, enhancements, and projects across CIMB OCTO Web, OCTO Mobile, and the Wealth platform.
• Analyse, define, document, and manage business requirements to support digital product development and delivery.
• Prepare business approval papers, governance documents, and research or analysis for new initiatives.
• Develop user stories, business requirements documents, and functional requirements.
• Support testing activities, including User Acceptance Testing (UAT), regression testing, and production validation.
• Manage production support issues and operational incidents in accordance with agreed Service Level Agreements (SLAs).
• Contribute to digital banking strategies and product roadmaps across banking, wealth management, and operational excellence.
• Enhance customer experience and digital channel adoption through customer-centric solutions.
• Identify opportunities for automation, process optimisation, and continuous improvement to improve operational efficiency.
• Simplify end-to-end customer journeys and expand self-service capabilities to reduce reliance on branches and contact centres.
• Collaborate with business, operations, technology, design, and other stakeholders to ensure successful product delivery.
• Apply design thinking, customer journey mapping, and data-driven insights to identify product improvements and support business decisions.

Requirements

• Minimum 4 years of experience in a Product Owner, Business Analyst, or Digital Product Management role.
• Experience in digital product development; banking or financial services experience is preferred but not mandatory.
• Working knowledge of digital banking, internet banking, and mobile applications is an advantage.
• Experience working with both Agile and Waterfall software development methodologies.
• Hands-on experience with Jira, Confluence, and Figma.
• Strong experience in preparing business requirements documents, user stories, and functional requirements.
• Good understanding of customer journey mapping, process optimisation, and value creation.
• Strong analytical, problem-solving, critical-thinking, and design-thinking skills.
• Excellent verbal and written communication, stakeholder management, and interpersonal skills.
• Customer-centric mindset with the ability to understand customer needs and redesign digital journeys.
• Flexible, resilient, and adaptable, with the ability to work effectively in a fast-paced environment.

Preferred Candidate Profile

• Experience delivering digital banking, mobile banking, internet banking, or wealth management solutions.
• Familiarity with digital transformation, customer experience enhancement, and operational process improvement.
• Ability to translate business needs into clear requirements and actionable product enhancements.
• Strong collaboration skills to work across business and technical teams.