全职 Customer Service Representative 工作, 薪水 up to SGD 2,200, ROYAL QUEEN PTE LTD Islandwide (Singapore) 公司招聘中 - Ricebowl

Roles & Responsibilities

We are hiring a customer service assistant to manage customer queries and complaints. You will need to escalate complaints across a number of communication channels.

Responsibilities:

·       Maintaining a positive and professional attitude toward customers at all times.

·       Responding promptly to customer inquiries.

·       Communicating with customers via phone, WhatsApp and email.

·       Acknowledging, resolving customer complaints and strong logical thinking to diagnose and refund.

·       Ensure customer satisfaction and provide professional customer support.

·       Support, communicating and coordinating with colleagues.

·       Assist in monthly FOC, monthly SOA and keep documents in order.

·       Any other duties assign.

Requirement:

·      1-2 years experience in customer service with high levels of patience to manage interactions.

·      Proficient in Microsoft Office applications.

.      Bilingual in English and Mandarin will be an advantage.

.      Good communication and interpersonal skills.

·      A positive, can-do attitude.

·      Responsible, organized and able to work independently.

.      5 days work week