As a part-time Retail Advisor, you’ll play a key role in creating a warm and welcoming shopping experience for families. We’re looking for someone who loves working with both parents and kids, and who takes pride in maintaining a beautiful store. We are hiring for both our own store at One Holland Village and our popup at Takashimaya department store.
Responsibilities
- Deliver Exceptional Customer Service
- Greet and assist customers with warmth and enthusiasm
- Understand and anticipate customer needs, offering thoughtful recommendations
- Engage children positively to create a fun shopping experience
- Follow up on customer enquiries or special requests to build lasting relationships
Maintain a Clean, Organised, and Inviting Store
- Keep the selling floor tidy and welcoming throughout the day
- Replenish merchandise efficiently and return misplaced items promptly
- Wipe down shelves and maintain a hygienic play and display space
Manage Stock and Visual Merchandising
- Organise and tidy up stock in the backroom
- Process incoming inventory and assist with stock replenishment
- Support the team in arranging attractive product displays
Support Sales Operations
- Wrap and pack purchases with care, especially gifts
- Handle cashiering duties accurately and responsibly
- Assist with ordering and receiving new stock
KPIs include:
- Customer Service Excellence
- Customer compliments / positive mentions
- Achievement of daily and monthly sales targets
- Demonstrates strong product knowledge, especially for shoe sizing and toy recommendations
- Smooth overall store maintenance and operation
- Selling floor tidy checks: 100% completion at mid- and end-of-shift
- Display maintenance: All items in place during visual walk-throughs
- Accurate stock processing
- Backroom organisation
- Cash register accuracy
- Shift handovers: Clear and complete notes or verbal updates to next team member
Requirements:
- Minimum education level = Diploma
- Must have initiative and be enthusiastic, patient and courteous
- Must be able to work at any of our sales points including Takashimaya, Tangs Vivocity and One Holland Village
- Minimum contract commitment: 6 months
Job Type: Part-time
Pay: $13.00 per hour
Work Location: In person