Job Summary
You will lead and manage all front and back of house restaurant operations to deliver exceptional customer service and maintain high-quality food standards. You will analyze staff feedback, manage supplies, ensure compliance, and optimize operational efficiency through cost control and reporting.
Responsibilities
Lead and coordinate front and back of house restaurant operations to ensure smooth daily functioning
Promote excellent customer service by responding tactfully and professionally to customer complaints to enhance satisfaction
Maintain strict quality control standards for all food served to uphold restaurant reputation
Analyze staff evaluations and feedback to identify improvements that enhance customer experience
Forecast and order kitchen supplies, goods, and cleaning products to meet operational needs efficiently
Monitor and enforce health code compliance and sanitation standards to ensure a safe environment
Identify opportunities to reduce waste and lower operational costs without compromising quality
Generate detailed weekly, monthly, and annual operational reports to inform management decisions
Train new employees and deliver ongoing training programs to maintain high staff performance
Troubleshoot and resolve operational problems promptly to minimize disruptions
Manage administrative tasks including accurate cash handling, credit card transactions, and staff scheduling