全职 Head of Customer Service 工作, 薪水, Monee Federal Territory 公司招聘中

Head of Customer Service

KL City, Federal Territory

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工作地点

职位描述

岗位职责

Job Description

Manage and supervise the customer service teams to ensure they provide excellent customer service to all customers.
Develop and implement customer service policies and procedures to improve the overall customer experience.
Monitor customer service metrics and identify areas for improvement. Develop and execute plans to improve customer satisfaction and retention.
Train and coach the customer service team on best practices and effective communication skills.
Work closely with other departments to ensure customer issues are resolved quickly and efficiently.
Conduct regular performance evaluations and provide feedback to the customer service team.
Develop and maintain a positive and collaborative work environment for the customer service team.
Analyze day to day operations and project required headcounts to ensure all SLAs and KPIs are met.
Work on ad-hoc tasks requested by the Reporting Manager.

Requirements

Bachelor's degree in Business Administration, Communications, or related field.
Minimum of 6 years of experience in customer service management.
Strong leadership and communication skills.
Excellent problem-solving and analytical skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in customer service software and applications.
Ability to motivate and manage a team effectively.

重要安全守则

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