全职 Developer (AppWorks) 工作, 薪水, Verinon Technology Solutions . Federal Territory 公司招聘中 - Ricebowl

Company Description Verinon Technology Solutions Sdn Bhd is a consulting firm specializing in recruitment and HR practices for a wide range of industries. The company supports clients by identifying skilled professionals and aligning talent with organizational needs. Verinon focuses on building long-term partnerships through reliable service delivery and a strong understanding of workforce requirements. Professionals joining Verinon can expect a dynamic environment that values expertise, integrity, and continuous improvement.

Role Description The Application Support Engineer role is a contract, on-site position based in WP. Kuala Lumpur. The engineer will provide day-to-day application and technical support, including monitoring system performance, handling user inquiries, and resolving incidents in a timely manner. Responsibilities include diagnosing and troubleshooting application issues, escalating complex problems when necessary, and documenting solutions and processes. The role also involves collaborating with development and infrastructure teams, performing root cause analysis, and contributing to continuous improvement of application stability and user experience.

J.D.

Role- OpenText Appworks

Experience-3+ years

Location- KL/Remote

Job mode – 1 yrs contract and extendable

J.d.

We are looking for Opentext background to do Production Support work. Basically troubleshooting issues and finding resolution without having to do any development work.

They must be familiar with the OpenText BPM system running on Cordys

JOB PURPOSE

1. Provide proactive IT support to business operations
2. Ensure uniform infrastructure, systems and procedures are being maintained
3. Familiar with applications used by Insurance based company in Malaysia including Polisy400 and related interfaces and system integrations
4. Proactively provide IT support to User Community
5. Compliance to company’s policies and standards
6. Understand and Implement Insurance based company Asia IT Strategy and Policies

ACCOUNTABILITIES

·Manage and resolve IT Helpdesk logs and other application support in relations to application related issues within the timeline as per guideline

·Maintain and standardizing documentations related to production support

1. Perform data extraction and document according to standards required

·Perform analysis on the IT Helpdesk log to prevent recurrence and to minimize the logs reported

1. Coordinates and supports user acceptance testing including post implementation activities when required
2. Assist in continuous improvement of IT quality objectives and procedures/WI
3. Evaluate alternative systems solutions and make appropriate recommendations to Supervisor
4. Carry out special projects/tasks as may be directed

KEY PERFORMANCE INDICATORS

1. Timely completion of IT Helpdesk logs, assigned tasks/support and projects
2. Reduction in system error rates and improved service level

3.Achievement of Personal Objectives and Measurable Targets

Achievement of related ISO Quality Objectives.

Thanks & Regards

Sakshi