全职 Customer Service Executive 工作, 薪水 up to MYR 5,500, NPCE Group KL Federal Territory 公司招聘中 - Ricebowl

Location: Bangsar South, Kuala Lumpur
Salary: RM 2,500 – RM 5,500 per month
Working Hours: Shift-based schedule (details will be provided during the interview)

Job Description

We are looking for a customer-focused individual to support customer enquiries, provide product information, process orders, and assist with resolving customer concerns. The successful candidate will communicate with customers through various channels while maintaining service quality and following company procedures.

Key Responsibilities

• Handle customer enquiries through phone calls, emails, online chats, and face-to-face interactions.
• Assist visitors at the Experience Centre by providing information about the company's products and services.
• Explain product features, promotions, compensation plans, and company policies accurately.
• Process orders for new and existing customers.
• Investigate customer concerns by coordinating with relevant departments and following up on outstanding cases.
• Recommend suitable products and services based on customers' needs.
• Assist with product return and refund enquiries in accordance with company procedures.
• Record customer interactions and maintain accurate information in the relevant systems.
• Maintain professional relationships with customers through clear and helpful communication.
• Meet assigned service quality, call handling, and customer satisfaction targets.
• Attend required training and company events when necessary.
• Follow assigned shift schedules and company policies.

Job Requirements

• Diploma or degree in any discipline.
• 3–4 years of customer service experience; experience in the network marketing industry is an advantage.
• Previous contact centre or call centre experience is preferred.
• Good spoken and written English.
• Strong communication skills and professional telephone etiquette.
• Able to understand customer concerns, resolve routine enquiries, and escalate complex cases when necessary.
• Responsible, adaptable, and willing to learn.
• Comfortable using Microsoft Office applications.

Systems and Tools

• Microsoft Office Suite
• Exigo CRM
• Five9 telephony platform

Pay: Up to RM5,500.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person