Assist the Assistant/Centre Manager and other key staff in overseeing the administration and ensuring the smooth operation of early intervention at SPD@Bedok.
Manage the general administration of the programme in the areas of database management, financial management and procurement processes.
Ensure timely and accurate reporting of all yearly reports and musters to internal and external stakeholders
Respond through email/phone/meetings to the various stakeholders' queries regarding administrative processes.
Prepare or assist with the preparation of scheduled and/ad-hoc reports pertaining to the programme.
Assist in the implementation of established operational policies and procedures within the programmes.
Assist in periodical revision of administrative processes (SOP) when necessary.
Execute and adhere to the organisational's Data Protection Policy and its requirements.
Other services such as:
administrative, data entry and operations support
requesting and maintaining office supplies
participating in events organised / supported by SPD as when required
to coordinate all maintenance issues of the centre with the assigned technicians/companies
liaise with team members on administrative support
coordination of training programmes
attend and contribute regularly to the following
staff meetings; any other meetings as and when necessary
Stakeholder Engagement:
Interact with caregivers face-to-face, on the phone, and through email on a regular basis and manage each case in the best interests of the programme and the client. Ensure periodic updates of caregiver / client information in relevant databases.
Understand caregiver's needs, provide relevant information and address caregiver's queries in a professional and friendly manner.
Serve as the point of direct administrative contact and liaise with external institutions such ECDA, NCSS, VWOS, SG Enable, when needed.
Participate in Quality Improvement (QI) projects and workgroups in the programme, where needed.
Needs Of New Staff (volunteers, interns):
Assist the Assistant/Centre Manager in providing information (policies and procedures, etc.) to new staff (interns, volunteers) in the programme.
Professional / Staff Development
Attend relevant training and courses.
To be involved in networking with other stakeholders/community organisations.
To participate in events organised / supported by SPD as required.
Other Activities
As may be assigned from time to time by Centre Manager, Assistant Director or Director, Children Services.
Requirements
Diploma or Degree graduates in Early Childhood Intervention (Special Needs) or related field such as Special Education, Psychology and Early Childhood Education
Specialist Diploma in Early Childhood Intervention (Special Needs) is an added advantage
Strong interest in working with children with developmental/ special needs
Good communication and interpersonal skills as well as being a team player