全职 Duty Manager 工作, 薪水 up to MYR 4,200, SERI PACIFIC HOTEL KUALA LUMPUR Federal Territory 公司招聘中 - Ricebowl

Job Summary

The Duty Manager is responsible for overseeing the day-to-day hotel operations, ensuring smooth coordination between departments, maintaining service standards and delivering an exceptional guest experience. The position serves as the hotel's management representative on duty, handling guest concerns, operational matters and emergencies while ensuring compliance with hotel policies and procedures.

Key Responsibilities

• Oversee and coordinate daily hotel operations to ensure smooth and efficient service delivery across all departments.
• Act as the management representative on duty and ensure that hotel operations are properly managed in the absence of senior management.
• Monitor hotel operations and service standards to ensure compliance with established policies, procedures and brand standards.
• Handle guest complaints, enquiries and feedback professionally, ensuring timely resolution and guest satisfaction.
• Conduct regular operational inspections of hotel facilities, public areas and guest areas to ensure cleanliness, safety and maintenance standards are maintained.
• Coordinate with Heads of Departments and relevant teams to resolve operational issues and ensure effective communication.
• Monitor room status, occupancy, VIP arrivals, group movements and special guest requirements in coordination with the Front Office team.
• Respond to emergencies, incidents and unforeseen operational situations, ensuring appropriate action is taken in accordance with hotel procedures.
• Prepare and maintain daily duty reports, incident reports and operational handover records.
• Monitor staff performance, discipline and grooming standards during duty shifts.
• Ensure proper implementation of hotel policies, safety procedures and security measures.
• Identify operational challenges and recommend improvements to enhance service quality and operational efficiency.
• Perform any other duties and responsibilities as assigned by the General Manager or Management.

Job Requirements

• Diploma or Degree in Hospitality Management, Hotel Management or a related field.
• Minimum 3–5 years of relevant experience in hotel operations, preferably with supervisory or managerial experience.
• Previous experience in Front Office operations is an advantage.
• Strong leadership, problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Strong guest service orientation with the ability to handle difficult situations professionally.
• Able to work independently, manage multiple priorities and make sound operational decisions.
• Flexible to work on shifts, weekends and public holidays.
• Good command of English and Bahasa Malaysia. Additional languages will be an advantage.

Pay: RM3,500.00 - RM4,200.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person